Terry please help me lol.. should I just resetNeed some explanation and information. The PC is able to communicate with other devices on your LAN but does not have internet access?
Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.
(In Windows 10 you may have to use some other procedure to get a Command Prompt window.)
Type the following command:
[Note that there is no space between the slash and ALL.]
[Press ENTER after the command.]
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
If necessary use a text file and removable media to copy the results to a computer with internet access.