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Ethernet Yes, Wireless No?

Discussion in 'Networking' started by ThatGuy093, Aug 1, 2012.

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  1. ThatGuy093

    ThatGuy093 Thread Starter

    Joined:
    Aug 1, 2012
    Messages:
    2
    Hi there,
    I'm having troubles with our new router. I can connect via ethernet but not through wireless. I'm certain it's an issue with my laptop, as I've managed to connect several other devices without any problems. Any help would be appreciated as I've tried everything I can think of.

    Below is the result of "ipconfig /all" with the ethernet cable connected.


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\WYN>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : WYN-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : dlink.com

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : dlink.com
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

    Physical Address. . . . . . . . . : 00-21-63-CD-F0-BD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d91f:81b7:31ff:4ac1%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 01 August 2012 10:36:26
    Lease Expires . . . . . . . . . . : 02 August 2012 10:42:13
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 201335139
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-6B-C7-BB-00-1E-33-8E-4A-65

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : dlink.com
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1E-33-8E-4A-65
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::38ce:bbea:a97d:feab%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 01 August 2012 09:58:27
    Lease Expires . . . . . . . . . . : 02 August 2012 10:38:57
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 167779891
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-6B-C7-BB-00-1E-33-8E-4A-65

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.Belkin
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\WYN>


    And below, with it disconnected.


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\WYN>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : WYN-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : dlink.com

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : dlink.com
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

    Physical Address. . . . . . . . . : 00-21-63-CD-F0-BD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d91f:81b7:31ff:4ac1%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 01 August 2012 10:36:26
    Lease Expires . . . . . . . . . . : 02 August 2012 10:42:13
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 201335139
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-6B-C7-BB-00-1E-33-8E-4A-65

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : dlink.com
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1E-33-8E-4A-65
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.Belkin
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\WYN>


    I hope this is enough information.

    Thanks in advance,
    ThatGuy.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,767
    First Name:
    Wayne
    ------------------------------------------------------------------------
    Atheros Wireless Adapter - AR5007EG & AR5007
    Over the last couple of years we have been seeing a lot of problems with the above adapters, mainly concerning WPA and WPA2 encryption and mainly on windows Vista.
    We have seen just a couple of issues on other windows operating system, windows XP and windows 7.

    Windows XP:- A driver update has resolved the issue
    Windows 7 :- No conclusive results for a fix

    The wireless adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
    Please post back a reply here, and let us know if that works or does not work.
    If you post back the make and exact model of the router - we can advise how to disable the wireless security

    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver."

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section,

    If you post a reply here with the Make and EXACT model of your PC, along with the windows version you are running. we will see if we can find a link to the driver and will post a reply with the link here.

    --- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

    --- 4) The majority of members, have now used the drivers from the atheros driver site, which has resolved the issue.
    - see below for direct links for windows vista and the link for all Atheros adapters and supported operating systems


    AR5007
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007 and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    AR5007EG
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    Drivers for the other windows operating system
    http://www.atheros.cz/atheros-wireless-drivers.php
    You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
    Now click on the blue tick mark in the column under your windows version.
    This will open another page for that particular adapter and that windows version.

    Now click on the download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    Please post a reply here , and keep us informed of the situation and how you finally resolved the issue.
    ------------------------------------------------------------------------
     
  3. ThatGuy093

    ThatGuy093 Thread Starter

    Joined:
    Aug 1, 2012
    Messages:
    2
    I've already tried to update the drivers through the Device Manager; it said it was all up to date.

    I downloaded the AR5007EG driver from the direct link provided - pardon my inexperience, but how do I install the files once I've extracted them?


    Also, trying to access my router settings, I can't seem to find the username and password to use. I assumed it was the same one for wireless access.

    Router: D-Link DSL-2680
    OS: Windows Vista SP2
    Laptop Model: Toshiba Satellite L350
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,767
    First Name:
    Wayne
    extract the file from the download zip
    then
    from device manager
    goto the update driver
    browse computer and brose to the folder the files have been extracted to from the zip
     
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