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Ethernet Yes, Wireless No?

2K views 3 replies 2 participants last post by  etaf 
#1 ·
Hi there,
I'm having troubles with our new router. I can connect via ethernet but not through wireless. I'm certain it's an issue with my laptop, as I've managed to connect several other devices without any problems. Any help would be appreciated as I've tried everything I can think of.

Below is the result of "ipconfig /all" with the ethernet cable connected.


Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\WYN>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : WYN-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : dlink.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : dlink.com
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

Physical Address. . . . . . . . . : 00-21-63-CD-F0-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d91f:81b7:31ff:4ac1%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 August 2012 10:36:26
Lease Expires . . . . . . . . . . : 02 August 2012 10:42:13
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201335139
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-6B-C7-BB-00-1E-33-8E-4A-65

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : dlink.com
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-33-8E-4A-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::38ce:bbea:a97d:feab%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 August 2012 09:58:27
Lease Expires . . . . . . . . . . : 02 August 2012 10:38:57
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 167779891
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-6B-C7-BB-00-1E-33-8E-4A-65

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\WYN>

And below, with it disconnected.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\WYN>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : WYN-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : dlink.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : dlink.com
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

Physical Address. . . . . . . . . : 00-21-63-CD-F0-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d91f:81b7:31ff:4ac1%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 August 2012 10:36:26
Lease Expires . . . . . . . . . . : 02 August 2012 10:42:13
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201335139
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-6B-C7-BB-00-1E-33-8E-4A-65

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : dlink.com
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-33-8E-4A-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\WYN>

I hope this is enough information.

Thanks in advance,
ThatGuy.
 
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#2 ·
------------------------------------------------------------------------
Atheros Wireless Adapter - AR5007EG & AR5007
Over the last couple of years we have been seeing a lot of problems with the above adapters, mainly concerning WPA and WPA2 encryption and mainly on windows Vista.
We have seen just a couple of issues on other windows operating system, windows XP and windows 7.

Windows XP:- A driver update has resolved the issue
Windows 7 :- No conclusive results for a fix

The wireless adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
Please post back a reply here, and let us know if that works or does not work.
If you post back the make and exact model of the router - we can advise how to disable the wireless security

Here are a number of possible solutions

--- 1) In Device Manager right click on the wireless adapter and "update driver."

--- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section,

If you post a reply here with the Make and EXACT model of your PC, along with the windows version you are running. we will see if we can find a link to the driver and will post a reply with the link here.

--- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

--- 4) The majority of members, have now used the drivers from the atheros driver site, which has resolved the issue.
- see below for direct links for windows vista and the link for all Atheros adapters and supported operating systems

AR5007
Vista 32 / 64 Bit
Direct link Drivers for Atheros AR5007 and Windows Vista 32 / 64 bit
You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

AR5007EG
Vista 32 / 64 Bit
Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

Drivers for the other windows operating system
http://www.atheros.cz/atheros-wireless-drivers.php
You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
Now click on the blue tick mark in the column under your windows version.
This will open another page for that particular adapter and that windows version.

Now click on the download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

Please post a reply here , and keep us informed of the situation and how you finally resolved the issue.
------------------------------------------------------------------------
 
#3 ·
I've already tried to update the drivers through the Device Manager; it said it was all up to date.

I downloaded the AR5007EG driver from the direct link provided - pardon my inexperience, but how do I install the files once I've extracted them?


Also, trying to access my router settings, I can't seem to find the username and password to use. I assumed it was the same one for wireless access.

Router: D-Link DSL-2680
OS: Windows Vista SP2
Laptop Model: Toshiba Satellite L350
 
#4 ·
extract the file from the download zip
then
from device manager
goto the update driver
browse computer and brose to the folder the files have been extracted to from the zip
 
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