New Evil Popup: "There is a recommended update for this PC"

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cabjones

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Aug 8, 2011
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Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G, AMD64 Family 21 Model 96 Stepping 1
Processor Count: 4
RAM: 11724 Mb
Graphics Card: Trigger II External Graphics
Hard Drives: C: 911 GB (499 GB Free); D: 18 GB (2 GB Free);
Motherboard: HP, 80B0
Antivirus: Windows Defender, Disabled
>>> My antivirus is Norton Security
.

Every so often--the last time was a few months ago--I get a popup that states "There is a recommended update for this PC." also a "Click here to exit" (not literal) but that field is not active.
  • This popup is truly evil because its window covers most of my screen and if I open a Firefox window it keeps putting itself on top--even on top of task-manager--so my search has been laborious while it is running. Thankfully, there was an icon on my task bar and a right-click to "close window." But it will be back--the last time it occurred was a few months ago. I believe I did a full Norton scan back then and nothing bad was found.
    .
  • Today, I find nothing suspicious in [Programs and Features]--I recognize installing almost everything there. And I recognize all Apps in Task Manager, and all its Background Processes seem to be harmless. My startup program list is well-trimmed. Looking at Task Scheduler and the trigger conditions, (so many tasks) I found a few that suspiciously were triggered at about the time the popup appeared but I have not reached any conclusion.
    .
  • There are other complaints on the web with the same message, but the only advice I can get is to find out what program is doing it. Ranging from install malwarebytes, to looking in [Programs and Features] for a suspicious program. To no avail. If I had the tools and the know how it seems that I could find out the process id and trace back to the originating program, but alas I am not keen here. It seems like this should be a well-known malware with a well-known source but all the advice seems to treat this as an unknown problem.
Any help to eradicate this program, virus, malware, whatever it is--eradicate it form my system--would be appreciated.
 
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