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ewido can't remove LZIO help

Discussion in 'Windows XP' started by Sheree1313, Jul 18, 2006.

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  1. Sheree1313

    Sheree1313 Thread Starter

    Joined:
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    Messages:
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    I did the ewido online scan and it found adware LZIO. It said to try again later could not remove it. Error quaranteeing. So I downloaded the ewido and tried again several times, getting same error message, error quaranteeing. I copied the scan and am pasting it here. Thanks to anyone for the help. My computer is in a mess. When I have several pages open and try to close one to see another, it half way closes and then there's just bits and pieces on the screen. Also When I try to do a search for files and folders, it stops responding. ---------------------------------------------------------
    ewido anti-malware - Scan report
    ---------------------------------------------------------

    + ---------------------------------------------------------
    ewido anti-malware - Scan report
    ---------------------------------------------------------

    + Created on: 4:23:21 PM, 7/16/2006
    + Report-Checksum: 48EA52A2

    + Scan result:

    HKLM\SYSTEM\CurrentControlSet\Enum\PCI\VEN_10DE&DEV_0181&SUBSYS_00000000&REV_C1\4&3b90381f&0&48F0\\CompatibleIDs -> Adware.LZIO : Error during cleaning
    :mozilla.6:C:\Documents and Settings\JIJO\Application Data\Mozilla\Firefox\Profiles\ppk41zlg.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned with backup
    :mozilla.6:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning
    :mozilla.7:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning
    :mozilla.8:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning
    :mozilla.9:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning
    :mozilla.10:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.2o7 : Error during cleaning
    :mozilla.13:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning
    :mozilla.14:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning
    :mozilla.15:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning
    :mozilla.16:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Pointroll : Error during cleaning
    :mozilla.20:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning
    :mozilla.29:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning
    :mozilla.30:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Ru4 : Error during cleaning
    :mozilla.48:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Overture : Error during cleaning
    :mozilla.51:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Qksrv : Error during cleaning
    :mozilla.52:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Qksrv : Error during cleaning
    :mozilla.54:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning
    :mozilla.55:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning
    :mozilla.56:C:\Program Files\Support.com\backup\Co\cookies.txt\10039_546a00c29_/cookies.txt -> TrackingCookie.Serving-sys : Error during cleaning
     
  2. MFDnNC

    MFDnNC

    Joined:
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    Messages:
    49,014
    Run it in safe mode - post a hijack log
     
  3. Sheree1313

    Sheree1313 Thread Starter

    Joined:
    Jul 26, 2003
    Messages:
    143
    Sorry it took so long. Here's the hijack this log from safe mode.

    Logfile of HijackThis v1.99.1
    Scan saved at 10:55:29 PM, on 7/19/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [EPSON Stylus C64 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2C1.EXE /P23 "EPSON Stylus C64 Series" /O6 "USB001" /M "Stylus C64"
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093437711939
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
     
  4. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    No, I meant run Ewido in safe mode - logs should be from normal mode

    It is just a registry entry and not an executable so I wouldn't be too concerned

    Your Hijack log is fine
     
  5. Sheree1313

    Sheree1313 Thread Starter

    Joined:
    Jul 26, 2003
    Messages:
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    ok i'll do that now. did you see the rest of my first post? other than the ewido part? is that happening because of the LZIO too?
     
  6. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
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    How much memory do you have

    DownLoad EasyCleaner http://www.majorgeeks.com/download414.html

    Use the clear files and Unnecessary files buttons – I do not recommend
    using the Duplicates files button
    as many dupes are there on purpose.

    Not all files will delete – that is normal.

    In the unnecessary button I check the top 4 entries
     
  7. Sheree1313

    Sheree1313 Thread Starter

    Joined:
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    Messages:
    143
    768 RAM

    ok, i went in safe mode and ran ewido. the same thing happened, error quaranteeing. I'm enclosing a copy of the report . Do I really need to download another program? I already have ATF cleaner, cw shredder, clean up!,windows defender, ad-aware se, spybot, spyware blaster, avast and ewido, tweek now registry cleaner and hijack this. avast just found three trojans while i was running the easy cleaner you said to install. i removed them to chest. why isn't deleting them a better idea?

    ---------------------------------------------------------
    ewido anti-spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 3:56:51 PM 7/20/2006

    + Scan result:



    HKLM\SYSTEM\CurrentControlSet\Enum\PCI\VEN_10DE&DEV_0181&SUBSYS_00000000&REV_C1\4&3b90381f&0&48F0\\CompatibleIDs -> Adware.LZIO : Error during cleaning.


    ::Report end
     
  8. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
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    49,014
    Have Ewido delete rather than quarintine
     
  9. Sheree1313

    Sheree1313 Thread Starter

    Joined:
    Jul 26, 2003
    Messages:
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    ok, did you read the rest of my very 1st post about this? the bits and pieces part and the not responding when i try to search for files or folders?
     
  10. Sheree1313

    Sheree1313 Thread Starter

    Joined:
    Jul 26, 2003
    Messages:
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    ok, it said error during deleting. here's the report.

    ---------------------------------------------------------
    ewido anti-spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 4:48:27 PM 7/20/2006

    + Scan result:



    HKLM\SYSTEM\CurrentControlSet\Enum\PCI\VEN_10DE&DEV_0181&SUBSYS_00000000&REV_C1\4&3b90381f&0&48F0\\CompatibleIDs -> Adware.LZIO : Error during cleaning.


    ::Report end
     
  11. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
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    I'd not worry about that registry entry

    Yes I did that's why I asked about memory and suggested a cleanup of the disk, but you don't want to do it so .....
     
  12. Sheree1313

    Sheree1313 Thread Starter

    Joined:
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    Messages:
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    ok, so, are you saying leave the LZIO thing?
     
  13. Sheree1313

    Sheree1313 Thread Starter

    Joined:
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    did you see my post where i said i ran the easy cleaner?
     
  14. MFDnNC

    MFDnNC

    Joined:
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    You can try using regedit to delete that key
     
  15. Sheree1313

    Sheree1313 Thread Starter

    Joined:
    Jul 26, 2003
    Messages:
    143
    ok, do i need to? Yall are the experts, not me. I'm asking for help from yall because my computer isn't running correctly. I don't know what to do. When I asked you earlier about reading the other part of my very 1st post, I wasn't being rude.I'm just tring to make sure I tell you all the symptoms so I can use my computer with ease again. So, do I understand you correctly? The bits and pieces and the not responding etc- just forget it and live with it? Is that LZIO causing that too?
     
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