Excel File Attachments

[Digital Bob]

Here's one for ya...
The Owner of the Company is running an XP Pro SP3 Box with Office Standard 2007. In the Morning when he first turns the Unit on and checks his E-mail, he is able to open Excel File Attachments. But as the morning goes on, it gets harder and harder for him to open them, until after fighting with the Attachment for 30 minutes, he re-boots, and the game starts all over again.
I haven't a clue how to help him. I'm the Hardware IT guy, who now is wearing a few S/W Hats. I thought it might be a Temp Folder that might be growing after every open Attachment. But to be truthful, I haven't a clue.
Any guesses out there?

Thankx,

Bob

 

[draceplace]

Not sure I understand 'harder and harder'. Is it possible that through out the morning he just keeps opening applications until memory resourses are drained? How much memory does he have? Are there application or hardware errors in the event log?

If he is growing a Temp folder that only would effect log in time if you have roaming profiles. but if the HD is full or needs defragged....that would be worth a look.

 

[AcidBurnz95]

Are the attachments named exactly the same (SalesData.xls)?

 

[Rollin_Again]

If the Excel file is being opened directly from the email it could point to a temp files problem.

Use your registry editor (START >> RUN >> REGEDIT) to navigate to the following location (you may need to change the 11.0 to reflect your correct software version)

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

There will be a registry key called "OutlookSecureTempFolder" Check the value that is assigned to this key which should be the the true location of Outlooks temp files directory which is different from your regular Windows temp files directory. This is the directory that you want to delete the temp files from. If you are unable to locate the registry key value mentioned above by navigating to the location provided you should be able to search the registry by opening the registry editor and clicking EDIT >> FIND and then typing in the name of the registry key (OutlookSecureTempFolder)

If deleting the files from the directory doesn't work try creating a new temp files directory for Outlook to use and change the path on the registry key above to point to the new directory.


Regards,
Rollin