1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Excel File Attachments

Discussion in 'Business Applications' started by Digital Bob, Sep 24, 2008.

Thread Status:
Not open for further replies.
Advertisement
  1. Digital Bob

    Digital Bob Thread Starter

    Joined:
    Sep 24, 2008
    Messages:
    1
    Here's one for ya...
    The Owner of the Company is running an XP Pro SP3 Box with Office Standard 2007. In the Morning when he first turns the Unit on and checks his E-mail, he is able to open Excel File Attachments. But as the morning goes on, it gets harder and harder for him to open them, until after fighting with the Attachment for 30 minutes, he re-boots, and the game starts all over again.
    I haven't a clue how to help him. I'm the Hardware IT guy, who now is wearing a few S/W Hats. I thought it might be a Temp Folder that might be growing after every open Attachment. But to be truthful, I haven't a clue.
    Any guesses out there?

    Thankx,

    Bob
     
  2. draceplace

    draceplace

    Joined:
    Jun 8, 2001
    Messages:
    2,583
    Not sure I understand 'harder and harder'. Is it possible that through out the morning he just keeps opening applications until memory resourses are drained? How much memory does he have? Are there application or hardware errors in the event log?

    If he is growing a Temp folder that only would effect log in time if you have roaming profiles. but if the HD is full or needs defragged....that would be worth a look.
     
  3. AcidBurnz95

    AcidBurnz95

    Joined:
    Jul 17, 2008
    Messages:
    85
    Are the attachments named exactly the same (SalesData.xls)?
     
  4. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
    Messages:
    4,912
    If the Excel file is being opened directly from the email it could point to a temp files problem.

    Use your registry editor (START >> RUN >> REGEDIT) to navigate to the following location (you may need to change the 11.0 to reflect your correct software version)

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

    There will be a registry key called "OutlookSecureTempFolder" Check the value that is assigned to this key which should be the the true location of Outlooks temp files directory which is different from your regular Windows temp files directory. This is the directory that you want to delete the temp files from. If you are unable to locate the registry key value mentioned above by navigating to the location provided you should be able to search the registry by opening the registry editor and clicking EDIT >> FIND and then typing in the name of the registry key (OutlookSecureTempFolder)

    If deleting the files from the directory doesn't work try creating a new temp files directory for Outlook to use and change the path on the registry key above to point to the new directory.


    Regards,
    Rollin
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/753001

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice