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Excel Hangs While Printing

Discussion in 'Business Applications' started by jainul, Feb 24, 2017.

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  1. jainul

    jainul Thread Starter

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    I downgraded my Ms Office 2013 to 2007 and all OK but when I go to print properties from Excel or word, change my preference and when I try to print than excel/word got hang.
    I cannot even close it and got a Pop up "Cannot quit Microsoft excel". If I print all the way straight without going to properties than it prints,no hang.
    Can someone help to solve this issue please..
     

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  3. Keebellah

    Keebellah Hans Trusted Advisor

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    Have you tried selecting another printer or reinstalling your printer?
    Did you remove the previous version of Office using the Microsoft Office removal tool?
    The printer is a Windows issue and not particularly an Office issue, it just use the current available printer.
    Have you selected the correct printer?
     
  4. jainul

    jainul Thread Starter

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    I just uninstalled from control panel but not using the Microsoft Office removal tool, Hangs in all printers, not just one printer. Yes, I selected right printer. But the printer was working fine with previous version Ms.oFFICE 2013.
     
  5. Keebellah

    Keebellah Hans Trusted Advisor

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    If I understand you correctly it hangs ONLY when you print while in Office?
    I have run out of ideas, I would either remove Office entirely (using the Office Removal tool) then reboot the system, see if the printer works under the other applications, check if it has the most recent drivers and then reinstall Office 2013 again, but... this is just my suggestion and I cannot take any responsibility, it is just a suggestion and you should make sure you have a backup to can revert to.
    It is strange, have you looked in the Microsoft Community Support site to see if others have had the same issues and of course with the same or similar printer?
     
  6. jainul

    jainul Thread Starter

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    Yes, I looked into it but nothing worked.It hangs only if I go to print properties in print option (word/excel). If I print straight away in word/excel without accessing print properties than it works fine.
     
  7. Keebellah

    Keebellah Hans Trusted Advisor

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    That is really weird, what type/brand of printer is it? How is it addressed? (USB cable (directly to system), Network, WLAN?)
    Have you tried tried the manufacturer's support site?
    Have you tried to reinstall the printer software again?
     
  8. jainul

    jainul Thread Starter

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    The pc is connected to network and 6 printers, hangs on all printer when I go to print properties through Word or Excel, I tried reintalling the printer drive its still same.
     
  9. Keebellah

    Keebellah Hans Trusted Advisor

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    In thinking of a network timeout issue, it's like when you want to open a file on a network shared folder, the first time it takes time before the folders are shown, the same with the network printers.
    Does it really hang or if you let it go for some (how long I don't know) time, will the properties window appear?
     
  10. jainul

    jainul Thread Starter

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    Yes, the properties window appears but once I close the window the file hangs, couldn't even close the file so, I have to go task manager each time to close it.
     
  11. markwilliam

    markwilliam Mark Williams

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    When Excel is started, it checks the default printer and video drivers that will display the Excel workbooks. Excel is printer-intensive. Therefore, it will run even slower when Excel files are saved in Page Break Preview view. Testing the file by using different printers such as the Microsoft XPS Document Writer printer driver or the VGA video driver will determine whether the problem is with a specific printer or office.
     
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