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Excel, Word 2016

Discussion in 'Business Applications' started by careloe, Dec 2, 2016.

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  1. careloe

    careloe Thread Starter

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    I've been having a great deal of trouble recently with Window 10-- Excel 2016 and Word 2016 and hope you can help.
    First I "lost" 8 months of input in an Excel workbook. I contacted Microsoft but without success. Now when I try to access a workbook in Excel I get a uac pop-up asking if I "want to allow this app to make changes to your device" and when I try to access a Word doc there is an order to "confirm your account". This is so annoying---how do I get rid of these?
    Norton won't allow Sysinfo.exe because it is unsafe..
     
  2. TonyB25

    TonyB25 Banned

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    You have an Excel file you can't open?
     
  3. careloe

    careloe Thread Starter

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    I can open it but it takes approx 10 minutes and is very slow to process info. The original workbook book is gone.
     
  4. TonyB25

    TonyB25 Banned

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    I don't understand. Can you open the file or not?
     
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