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Exception error when shutting system down

Discussion in 'Windows XP' started by bear12767, Mar 10, 2006.

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  1. bear12767

    bear12767 Thread Starter

    Mar 10, 2006
    I keep receiving this message when I shut down my system......"The exception unknown software exception (0xc0000008) occured in the application @ location 0x7c964ed1"
    I don't know what this is can you help me please?
    I have a dell dimension 4700c and I'm running windows XP with sp2
    Thank you
  2. Rollin' Rog

    Rollin' Rog

    Dec 9, 2000
    Run eventvwr.msc and look in the Applications log for more info on the error.

    You can double click those to read the description and there is a double paper copy icon you can use to copy and paste.

    It might be helpful to post a HijackThis scanlog:

    Download and install HijackThis using the "self extractor". Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply


    Nonetheless, unless there is obvious malware in the scan, you are probably going to have to do some "Clean boot" troubleshooting to isolate the application causing the error:


    To sort this out you wll need to do some "clean boot" troubleshooting.

    First, restart in Safe Mode (tap the f8 key promptly on startup and choose the Safe Mode option from the boot menu).

    In Safe Mode, run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

    See this link for detailed information:


    Now restart and test the issue at hand

    If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

    If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

    Get the idea? You want to isolate the problem to a specific startup if possible.
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