Exception_access_violation

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

mischief7007

Thread Starter
Joined
Sep 8, 2009
Messages
2
Hi, I am having some trouble using SMART notebook software (interactive whiteboard software that is used in schools). I have version 9.7 installed on my computer which has Vista, and have never had any problems until today when i am suddenly getting the following error message. I am not very technically minded, but i have tried uninstalling and reinstalling the software, repairing the software and restoring the computer. I am currently scanning for viruses etc but am completely out of ideas and really need to be able to use it again asap! Thank you

CRASH FILE:
----------------------------
Crash at 74A8C45B in Notebook 9.7.103.1
Notebook.exe caused an EXCEPTION_ACCESS_VIOLATION in module gdiplus.dll at 001B:74A8C45B, GdipGetImageBounds()+38926 byte(s)
EAX=03000000 EBX=04858494 ECX=002E02AE EDX=00000300 ESI=04CBC95C
EDI=00000000 EBP=0012F084 ESP=0012F074 EIP=74A8C45B FLG=00010246
CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000
001B:74A8C45B(0x03000000 0x0012F09C 0x04CB6180 0x04CA08C8) gdiplus.dll, GdipGetImageBounds()+38926 byte(s)
001B:74AB8936(0x000008A6 0x04857890 0x00000000 0x049FE798) gdiplus.dll, GdipCreateHalftonePalette()+1428 byte(s)
001B:74AB887A(0x000004E4 0x0001F39C 0x04857890 0x049FE7D8) gdiplus.dll, GdipCreateHalftonePalette()+1240 byte(s)
001B:74A8C91C(0x00000000 0x047F3730 0x0012F280 0x00000001) gdiplus.dll, GdipGetImageBounds()+40143 byte(s)
001B:74A8AFAA(0x00000000 0x00000001 0x047F3730 0x00000000) gdiplus.dll, GdipGetImageBounds()+33629 byte(s)
001B:74A8AE65(0x0012F280 0x00000104 0x00000000 0x00000000) gdiplus.dll, GdipGetImageBounds()+33304 byte(s)
001B:74B23CE0(0x0012F8DC 0x00000000 0x0012FB4C 0x033E1F50) gdiplus.dll, GdipCloneBitmapArea()+113888 byte(s)
001B:74B23F22(0x00000001 0x033E1F50 0x74ABBE10 0x00000000) gdiplus.dll, GdipCloneBitmapArea()+114466 byte(s)
001B:74AD7B9F(0x0027FEF8 0x00000000 0x00000000 0x00000000) gdiplus.dll, GdipDeletePen()+38642 byte(s)
001B:74AB9C67(0x0027FEF8 0x00000000 0x0012FB4C 0x0261A79C) gdiplus.dll, GdipCreateFontFamilyFromName()+0104 byte(s)
001B:008EE30E(0x00000000 0x0262225C 0x02622394 0x02624800) Notebook.exe
001B:006AF6EF(0x026221E4 0x02622100 0x00000000 0x00BCCACC) Notebook.exe
001B:006949FA(0x00BCCACC 0x00CDD8F0 0x00000000 0x02622100) Notebook.exe
001B:006CE2DA(0x00CDD8F0 0x00CDD8F0 0xFFFFFFFF 0x00BE416C) Notebook.exe
001B:006BBE9E(0x00000000 0x00231BC2 0x7630BB4D 0x00A59ACE) Notebook.exe
001B:012D02AD(0x7FFDA000 0x0012FFD4 0x7795E4B6 0x7FFDA000) MFC71LU.DLL, Ordinal1198()+0071 byte(s)
001B:76304911(0x7FFDA000 0x77A1C149 0x00000000 0x00000000) kernel32.dll, BaseThreadInitThunk()+0018 byte(s)
001B:7795E4B6(0x00642CEF 0x7FFDA000 0x00000000 0x00000000) ntdll.dll, RtlInitializeExceptionChain()+0099 byte(s)
001B:7795E489(0x00642CEF 0x7FFDA000 0x00000000 0x78746341) ntdll.dll, RtlInitializeExceptionChain()+0054 byte(s)

USER OS LANGUAGE - English
USER GUI LANGUAGE - en_GB
EXECUTABLE CREATION DATE - Fri, 16 Nov 2007
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top