Exception_access_violation

[mischief7007]

Hi, I am having some trouble using SMART notebook software (interactive whiteboard software that is used in schools). I have version 9.7 installed on my computer which has Vista, and have never had any problems until today when i am suddenly getting the following error message. I am not very technically minded, but i have tried uninstalling and reinstalling the software, repairing the software and restoring the computer. I am currently scanning for viruses etc but am completely out of ideas and really need to be able to use it again asap! Thank you

CRASH FILE:
----------------------------
Crash at 74A8C45B in Notebook 9.7.103.1
Notebook.exe caused an EXCEPTION_ACCESS_VIOLATION in module gdiplus.dll at 001B:74A8C45B, GdipGetImageBounds()+38926 byte(s)
EAX=03000000 EBX=04858494 ECX=002E02AE EDX=00000300 ESI=04CBC95C
EDI=00000000 EBP=0012F084 ESP=0012F074 EIP=74A8C45B FLG=00010246
CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000
001B:74A8C45B(0x03000000 0x0012F09C 0x04CB6180 0x04CA08C8) gdiplus.dll, GdipGetImageBounds()+38926 byte(s)
001B:74AB8936(0x000008A6 0x04857890 0x00000000 0x049FE798) gdiplus.dll, GdipCreateHalftonePalette()+1428 byte(s)
001B:74AB887A(0x000004E4 0x0001F39C 0x04857890 0x049FE7D8) gdiplus.dll, GdipCreateHalftonePalette()+1240 byte(s)
001B:74A8C91C(0x00000000 0x047F3730 0x0012F280 0x00000001) gdiplus.dll, GdipGetImageBounds()+40143 byte(s)
001B:74A8AFAA(0x00000000 0x00000001 0x047F3730 0x00000000) gdiplus.dll, GdipGetImageBounds()+33629 byte(s)
001B:74A8AE65(0x0012F280 0x00000104 0x00000000 0x00000000) gdiplus.dll, GdipGetImageBounds()+33304 byte(s)
001B:74B23CE0(0x0012F8DC 0x00000000 0x0012FB4C 0x033E1F50) gdiplus.dll, GdipCloneBitmapArea()+113888 byte(s)
001B:74B23F22(0x00000001 0x033E1F50 0x74ABBE10 0x00000000) gdiplus.dll, GdipCloneBitmapArea()+114466 byte(s)
001B:74AD7B9F(0x0027FEF8 0x00000000 0x00000000 0x00000000) gdiplus.dll, GdipDeletePen()+38642 byte(s)
001B:74AB9C67(0x0027FEF8 0x00000000 0x0012FB4C 0x0261A79C) gdiplus.dll, GdipCreateFontFamilyFromName()+0104 byte(s)
001B:008EE30E(0x00000000 0x0262225C 0x02622394 0x02624800) Notebook.exe
001B:006AF6EF(0x026221E4 0x02622100 0x00000000 0x00BCCACC) Notebook.exe
001B:006949FA(0x00BCCACC 0x00CDD8F0 0x00000000 0x02622100) Notebook.exe
001B:006CE2DA(0x00CDD8F0 0x00CDD8F0 0xFFFFFFFF 0x00BE416C) Notebook.exe
001B:006BBE9E(0x00000000 0x00231BC2 0x7630BB4D 0x00A59ACE) Notebook.exe
001B:012D02AD(0x7FFDA000 0x0012FFD4 0x7795E4B6 0x7FFDA000) MFC71LU.DLL, Ordinal1198()+0071 byte(s)
001B:76304911(0x7FFDA000 0x77A1C149 0x00000000 0x00000000) kernel32.dll, BaseThreadInitThunk()+0018 byte(s)
001B:7795E4B6(0x00642CEF 0x7FFDA000 0x00000000 0x00000000) ntdll.dll, RtlInitializeExceptionChain()+0099 byte(s)
001B:7795E489(0x00642CEF 0x7FFDA000 0x00000000 0x78746341) ntdll.dll, RtlInitializeExceptionChain()+0054 byte(s)

USER OS LANGUAGE - English
USER GUI LANGUAGE - en_GB
EXECUTABLE CREATION DATE - Fri, 16 Nov 2007

 

[noodles71]

try updating the software

 

[mischief7007]

made no difference

 

[noodles71]

gee they make it hard too find the complaints department there......
anyway this is the link http://www2.smarttech.com/st/en-US/Support/Contact/default.htm