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Excessive CPU activity

Discussion in 'Windows 7' started by sidbub, Apr 4, 2017.

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  1. sidbub

    sidbub Thread Starter

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    Looking for suggestions please. My HP laptop pavilion w/8gigs ram is constantly running around 75 to 100 cpu activity and it make it very slow to move around online. I have run malware and virus scans and nothing has been found. My processes are on average in the mid 80's. Perhaps my browesr? Comodo Dragon-chrome based. Anyone have a thought?
     
  2. flavallee

    flavallee Trusted Advisor

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    If that laptop has over 80 running processes, that's one reason why it's running slow and has high processor(CPU) usage.

    What's the exact serial number and product number and model number of that laptop?

    ----------------------------------------------------------------
     
  3. sidbub

    sidbub Thread Starter

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    Model g6-1b60us
    serial: 5CG1310XR1
    Prod#: LW350VA#ABA
     
  4. flavallee

    flavallee Trusted Advisor

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    You have THIS HP Pavilion g6-1b60us Notebook PC(LW350UA#ABA).
    It was purchased in August 2011 and came with Windows 7 Home Premium 64-bit and came with these specs:
    AMD A4-3300M APU 1.90 GHz dual core processor
    AMD Radeon HD 6480G integrated graphics
    4 GB DDR3 RAM
    500 GB SATA hard drive

    It appears that you already maxed out that notebook with 8 GB of RAM.
    Unfortunately, it's still going to run slow because it has a weak processor.

    ---------------------------------------------------------------

    Let's see what its startup list and services list looks like so we can work on reducing the number of running processes.

    Click Start, then type MSCONFIG in the search or run box, then press the Enter key.
    When the small "System Configuration" window appears, click the "Startup" tab.
    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.
    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.
    Submit those names here in a vertical list.
    Make sure to spell them EXACTLY as you see them there.

    Click Start, then type SERVICES.MSC in the search or run box, then press the Enter key.
    When the "Services" window appears, expand it so you can see the list more clearly.
    Write down ONLY the names in the "Name" column that have their startup type set on Automatic and Automatic (Delayed Start).
    If the "Name" column isn't wide enough to see the entire name of any of them, widen the column.
    Submit those names here in a vertical list and in alphabetical order.
    Make sure to spell them correctly.

    ---------------------------------------------------------------
     
  5. sidbub

    sidbub Thread Starter

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    Services: will get the mscofig shortly.
    acronis nonstop backup svc
    acronis sync agent
    act scheduler
    adobe acrobat update svc
    amd fuel svc
    audio svc
    background intelligent transfer svc
    base filtering engine
    bonjour svc
    com+event sys
    comodo dragon update svc
    cryptographic
    dcom service process launcher
    dncp client
    diagnostic policy svc
    dns client
    encrypting file sys
    function discovery resource public
    google update svc
    group policy client
    hp support solutions framework
    hpwmisvc
    iconman
    ike and authipec keying mod
    intel security true key
    ip helper
    malwarebytes svc
    microsoft net framework njen v4
    microsoft net framework njen v4
    microsoft net framework ngen v4.0 30319 x64
    microsoft net framework ngen v4.0 30319 x86
    multimedia class scheduler
    network location awareness
    network store interface svc
    norton identity safe
    plug and play
    power
    print spooler
    remote procedure call
    rpc enpoint mapper
    security acounts mgr
    security center
    server
    service installer truekey
    shell hardware dectetion
    spy shelter
    sql server
    sql server processor
    sql vsswriter
    superfetch
    system event notification svc
    task scheduler
    tcp/ip netbios helper
    teracopy svc
    themes
    user profiles svc
    windows audio
    windows audio endpoint helper
    windows event log
    windows firewall
    windows font cache svc
    windows image acquisition
    windows management network sharing svc
    windows media player network sharing svc
    windows search
    windows update
    winlan auto config
    workstation
    wrsvc webroot service
     
  6. sidbub

    sidbub Thread Starter

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    MSCONFIG:
    synaptics pointing device driver
    systray app
    malwarebytes tray app
    spyshelter
    status monitor app (brother printer)
    lehdry
    webroot secure anywhere
    hpcmdelay start app
    java platform se auto updater
     
  7. flavallee

    flavallee Trusted Advisor

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    The first thing that I notice in your startup/services lists is that your notebook has multiple antivirus apps installed and running in the background.
    That all by itself is going to make your notebook bog down or run like a turtle.

    Your notebook also has several other apps installed and running in the background that I'm not familiar with.

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  8. sidbub

    sidbub Thread Starter

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    I Only have one AV, Webroot Secure. Other I have is Malwarebytes. Do not have anything else. What are you referring to? Ask me about any of the apps you are not familiar with. The spyshelter is an anti-keylogger
     
  9. flavallee

    flavallee Trusted Advisor

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    If your notebook has the new version 3.0 of Malwarebytes, it also includes an antivirus app.
    It also appears to have Symantec Norton.

    Did you perchance buy that notebook at "Best Buy"?
    It's very aggressive at selling Webroot SecureAnywhere with new PC's.

    ---------------------------------------------------------------

    Uncheck this startup entry:
    java platform se auto updater
    After you're done, click Apply - OK/Close - Exit Without Restart.

    Double-click these service entries, one at a time, to open its properties window:
    adobe acrobat update svc
    google update
    microsoft net framework njen v4
    microsoft net framework njen v4
    microsoft net framework ngen v4.0 30319 x64
    microsoft net framework ngen v4.0 30319 x86

    Change "Startup Type" to Manual, then click Apply.
    After you're all done, close the services window.

    Restart the computer.

    ---------------------------------------------------------------
     
    Last edited: Apr 4, 2017
  10. sidbub

    sidbub Thread Starter

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    I purchased the notebook at Tiger Direct locally. I purchased Webroot two years ago. What should I do about Malwarebytes?
     
  11. flavallee

    flavallee Trusted Advisor

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    I'm not a fan of either of them and would get rid of both of them, but that's ME.

    I use Microsoft Security Essentials and Malwarebytes AdwCleaner and SUPERAntiSpyware.
    They're all free and very user-friendly, and that combination has worked very well for me.

    ---------------------------------------------------------------

    I'm sure I could've reduced the startup list and services list even more than what I did in post #9.
    Unfortunately, your notebook has too many apps that I'm not familiar with, so I don't know if they need to load and run all the time.

    ---------------------------------------------------------------
     
  12. sidbub

    sidbub Thread Starter

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    I notice that taskhost.exe is always running around 50% of the cpu. Could this be an issue as well? (host process for windows tasks). As of now am running 77 processes and its still around 50%. Could that be a clue to something? I have adjusted malwarebytes svcs.msc setting to manual. I also use superantispyware. Any chance issue could be with my browser? Using Comodo Dragon. Thanks for your comments.
     
    Last edited: Apr 5, 2017
  13. flavallee

    flavallee Trusted Advisor

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    There's nothing that you can do about the weak AMD processor in that notebook, so performance and speed are going to suffer.
    The next time you buy a notebook, avoid one that has an AMD APU processor and get one that has an Intel Core i5 or Core i7 processor.

    If you're using the free version of SUPERAntiSpyware, uncheck its entry in the startup list and set it on Manual in the services list.

    Unless you really need a particular app to load and run in the background all the time, uncheck it in the startup list and set it on Manual in the services list.
    When you're ready to use it, you can manually start it.

    ---------------------------------------------------------------
     
  14. sidbub

    sidbub Thread Starter

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    Thanks for your help. Definitely next time I will be with Intel i series.
     
  15. flavallee

    flavallee Trusted Advisor

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    You're welcome. (y)

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