exiting multimedia background task support module

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Rashon

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Joined
Jan 11, 2003
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Don't know what's wrong with my computer.The diagnosis says that the taskbar is acting strangely and that I need to exit the multimedia background task support module. I don't have a clue to the computer is talking about. Please help!!!!!!!!!!![email protected] :eek: :confused:
 
Joined
Feb 28, 2001
Messages
11,584
Rashon
Welcome to TSG!

The error message you are receiving from DR.Watson is normal. There is nothing wrong with your system in regards to the message. It basically is saying MMtask is running, which most of the time it is, and if a problem is occurring try shutting it down. This message unfortunatly leads people to believe there is a problem!

If you do have a problem and are receiving any error messages consistantly then leave the good DR running in background until error occurs. If you do not receive or understand the data provided by DR Watson when error occurs then let us know what the detailed error is and the what symptoms there are and apps you were running at the time.

Dave
 

Rashon

Thread Starter
Joined
Jan 11, 2003
Messages
6
When my computer starts up there is a message saying that rundll has caused in error in mmsystem. My computer only runs in 16 bit color and it suppose to be in 256 bit.[email protected] Please help!:( :(
 
Joined
Feb 28, 2001
Messages
11,584
Rashon
Rundll error and video problem. Lets take them one at a time.
For Rundll in mmsystem have a look at this Microsoft article.
http://support.microsoft.com/default.aspx?scid=kb;[LN];138835

Also want to exclude any Spyware items you have incorporated on your system. Go Here and download SpyBot and also the startuplist. Run the startup list first and paste the results back here for review.

After review then unpack and run Spybot. Once Spybot opened click the online tab and retrieve the updates then install the updates. After updates are installed click the setting tab then file sets. Remove checks from System internals and Tracks if present.

Finally Click SpyBot S&D and run scan on your system. Any items list in red are Spyware related and should be removed.

Keep us posted to your progress.

Dave
 

Rashon

Thread Starter
Joined
Jan 11, 2003
Messages
6
StartupList report, 1/12/2003, 10:57:57 AM
StartupList version: 1.50
Started from : C:\WINDOWS\TEMP\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v5.50 (5.50.4134.0100)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MDM.EXE
C:\PROGRAM FILES\TV VIEWER\TVWAKEUP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\TV VIEWER\ANNCLIST.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\ICQLITE\ICQLITE.EXE
C:\PROGRAM FILES\INTRIGUE LEARNING\PCBODYGUARD.EXE
C:\PROGRAM FILES\AIM95\AIM.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\AMERICA ONLINE 8.0\AOLTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\AMERICA ONLINE 8.0\AOL.EXE
C:\PROGRAM FILES\AMERICA ONLINE 8.0\WAOL.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.EXE
AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
PCHealth = C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
SystemTray = SysTray.Exe
LXSUPMON = C:\WINDOWS\SYSTEM\LXSUPMON.EXE RUN
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
ICQ Lite = C:\Program Files\ICQLite\ICQLite.exe -minimize
PCBG = C:\PROGRAM FILES\INTRIGUE LEARNING\pcbodyguard.exe /start
SpyBotSnD = "C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY 1.1\SPYBOTSD.EXE" /autoclose

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce

SpyBotSnD = "C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY 1.1\SPYBOTSD.EXE"

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

Machine Debug Manager = C:\WINDOWS\SYSTEM\MDM.EXE
TVWakeup = C:\Progra~1\TVView~1\tvwakeup.exe
SchedulingAgent = mstask.exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe
VidSvr =
Announcements = C:\Program Files\TV Viewer\annclist.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

AIM = C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl
Taskbar Display Controls = RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
Yahoo! Pager = C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = C:\WINDOWS\SYSTEM\ie4uinit.exe

[{89820200-ECBD-11cf-8B85-00AA005B4395}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[>PerUser_MSN_Clean] *
StubPath = C:\WINDOWS\msnmgsr1.exe

[PerUser_LinkBar_URLs] *
StubPath = C:\WINDOWS\COMMAND\sulfnbk.exe /L

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = "C:\Program Files\Outlook Express\setup50.exe" /APP:OE /CALLER:WIN9X /user /install

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "C:\Program Files\Outlook Express\setup50.exe" /APP:WAB /CALLER:WIN9X /user /install

[{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}] *
StubPath = C:\WINDOWS\SYSTEM\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=
SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\WINDOWS.SCR
drivers=mmsystem.dll

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present

--------------------------------------------------

C:\WINDOWS\WININIT.INI listing:
(Created 12/1/2003, 10:51:26)

[rename]
NUL=C:\WINDOWS\TEMP\GLB1A2B.EXE

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 11/1/2003, 19:34:44)

[rename]
NUL=C:\WINDOWS\TEMP\GLB1A2B.EXE

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

@C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\PROGRAM FILES\YAHOO!\COMPANION\YCOMP5_0_2_7.DLL - {02478D38-C3F9-4efb-9B51-7695ECA05670}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
PCHealth Scheduler for Data Collection.job
Maintenance-Defragment programs.job
Maintenance-ScanDisk.job
Maintenance-Disk cleanup.job

--------------------------------------------------

Enumerating Download Program Files:

[&Yahoo! Companion]
InProcServer32 = C:\PROGRAM FILES\YAHOO!\COMPANION\YCOMP5_0_2_7.DLL
CODEBASE = http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio4029.cab

[AOL YGP Picture Finder Tool]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YGPPICFINDER.DLL
CODEBASE = http://pak01.pictures.aol.com/ygp/aol/plugin/upload/YGPPicFinder.1.0.9.9.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[CWDL_DownLoadControl Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CWDL_DOWNLOAD.DLL
CODEBASE = http://www.callwave.com/include/cab/CWDL_DownLoad.CAB

[OTXMovie Class]
InProcServer32 = C:\WINDOWS\DOWNLO~1\OTXMEDIA.DLL
CODEBASE = http://otx.ifilm.com/OTXMedia/OTXMedia.dll

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37618.5978587963

[YInstStarter Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YINSTHELPER.DLL
CODEBASE = http://download.yahoo.com/dl/installs/yinst.cab

[YahooYMailTo Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YMMAPI.DLL
CODEBASE = http://us.dl1.yimg.com/download.yahoo.com/dl/installs/essentials/ymmapi_0727.dll

--------------------------------------------------
End of report, 8,744 bytes
Report generated in 1.494 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
 
Joined
Feb 28, 2001
Messages
11,584
Rashon
I reviewed your startups and all look OK! I also took the liberty and asked Tony to have and look since his eye is keener than mine and he also concurs nothing is wrong there.

Did you review and act upon the MS article I supplied?
Also I see Spybot is already in your startups did you run that and find any items in red that you fixed already? If so do you remember what they were?

Dave
 

Rashon

Thread Starter
Joined
Jan 11, 2003
Messages
6
Well there was nothing wrong with the computer but the color will not change from 16 bit. When I tried to get the article but it said that it could not be displayed. I begging you for your support and help.
 
Joined
Feb 28, 2001
Messages
11,584
Rashon
Sorry about the hyperlink problem above.... Don't know why it was not configured correctly at the first post. The link to article 138835 is now fixed. Work through the article and then lets see where the problem stands.

Dave
 

Rashon

Thread Starter
Joined
Jan 11, 2003
Messages
6
I just don't know what's wrong with my computer.The only thing wrong now is that it won't change from 16 bit color. PLEASE HELP!!!!!!!!!!:confused: :confused: :( :
 
Joined
Feb 28, 2001
Messages
11,584
Rashon
In the fourth post of this thread it was mentioned there are two problems, the mmsystem\rundll and the video. Both could be inter-related that is why it is important to work through the link to MS.
http://support.microsoft.com/default.aspx?scid=kb;[LN];138835
If you have already done this then lets move on to the next. If your video adapter is stuck in 16 bit and cannot be moved higher via display properties\settings then you will have to reinstall your video adapter drivers. They may of been corrupted due to gaming or other software downloads that require adapter changes to run.
If you have the install CD for you video adapter or know what brand it is and if it is onboard what the motherboard is let us know so we can advise on how to proceed.

Dave
 

Rashon

Thread Starter
Joined
Jan 11, 2003
Messages
6
If I don't have the intallation cd; could I find it on the computer?:(
 
Joined
Feb 28, 2001
Messages
11,584
Rashon
Alright then with no install CD for the Video lets back up a bit and see if we can identify what we are dealing with. Do you have on Motherboard video or is it a separate Agp or PCI card? The eisiest way to tell is by where it hooks up. If the Monitor cable hooks upper left in the vertical position then it is motehrboard if it is lower down and horizontal then it is an added card.
If it is motherboard then Make and model may help us define what motherboard you have, if it is an add in card then it is best to open the case and see if you can get some identification of the card.

From there we should be able to locate the driver sets for it.

Dave
 
Joined
Dec 9, 2000
Messages
45,855
Rashon, I think this entry may be causing your rundll error and possibly affecting your ability to change screen area settings:

Taskbar Display Controls = RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY

There are two ways to remove or disable it. First try this: Right click on the Desktop and select Properties > Settings > Advanced. You should find an option to "show settings icon on task bar". Remove the check for that. You may need to reboot afterwards for this to take effect.

If the problem still occurs, go to start>run and enter msconfig and click on the Startup tab. If that entry above is still present, uncheck it. Now reboot and go back to Display settings (right click on Desktop, select Properties > Settings) and see if you can change your Screen Area
 
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