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Experiencing BSOD and will appreciate an expert's help

Discussion in 'Hardware' started by Nayabkhawar93, Jan 24, 2019.

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  1. Nayabkhawar93

    Nayabkhawar93 Thread Starter

    Joined:
    Jan 24, 2019
    Messages:
    1
    Hello Experts,

    First of all I want to thank you all for the generosity you all bring to this forum and make such hugely collaborative solutions possible. With that said, I am attaching all important data that I found in an article is required to analyze a BSOD error, and I'm willing to share any other information you may need. Please find the attachment that contains:

    --> Dump files
    --> System information
    --> Speccy files

    This problem has been bugging me for ages now and it's time I do something about it. Some real practical help will be sincerely appreciated.

    Thanks again!
     

    Attached Files:

  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,310
    1. On one of your dump files
    012319-30375-01
    0 bytes
    there is no data the file is empty

    2. That said the first two dump files do not really provide any definite cause.
    HOWEVER I notice that the only successful update are Windows Defender definition updates and the Malicious Software removal tool update
    ALL Windows updates have failed for sometime.

    3. You have installed Windows 10 Education

    Windows 10 Education 64-bit
    Is this OS activated and correctly in use on this computer please.

    4. I suggest first that you start with a system file check
    Cmd prompt with admin rights and type
    sfc /scannow
    If it reports errors could not be fixed REBOOT and run it twice more rebooting after each run.
    I do not need the file, generated, simply post the results please.

    5. Further examination suggests you need to run a check on ram
    You have 4 ram slots
    3 are occupied
    2 have 4GB sticks in
    1 has an 8GB stick
    Type DDR3
    Size 8192 MBytes
    Manufacturer Micron Technology
    Max Bandwidth PC3-12800 (800 MHz)
    Part Number 16JTF1G64AZ-1G6E1
    Serial Number 233452613

    I suggest you try taking out the 8GB stick and see if you still get crashes
    If so run with the 8GB in slot one taking out the two four GB sticks
    Depending on results try each of the 4GB separately

    If that does not show anything when you post back we will see where we are going next.

    Please confirm as I said that your use of the 10 Education version is still authorised and the OS still activated
     
    Last edited: Jan 24, 2019
  3. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,310
    email notification of reply received, but not actually posted on the site.
    Email reads
    Hello mate!

    Thanks a lot for your response. Firstly for the windows part, it's a ghost windows as only professionals in Pakistan go for the original windows and they don't come with the PC's and laptops we buy, same was the case with me, the shop owner just downloads the windows for us. I do have the larger dump file if you need that for more analysis? Other than that, I am going to try the ram thing for a couple days and report back about that. As for the verification scan that's on-going, posting its results in a few minutes.
     
  4. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,367
    First Name:
    Derek
    You have admitted having a pirated copy of windows. We will not assist with this
    Topic closed. Please read the rules
    https://forums.techguy.org/help/rules/
     
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