Explorer/browser problem?

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

jimshea

Thread Starter
Joined
Jul 7, 2005
Messages
3
On 7/7 I booted up my computer and immediatley had the following problems with Microsoft Explorer my main browser. When I try and load explorer the following screen seems to take over!! It is a page from www.oncelicksearches.com and it informs me that I am infected with spyware and I should download spyware protection. The problem is that I can no longer use explorer to get to my hotmail, when i try this oneclick page loads again and I can not get to Hotmail. I have tried resetting my home page, it will not let me do this! Other internet sites seem to load OK, it is just Hotmail that will not load!!
I also noticed that I can not remove an MSN toolbar from my add/remove programs? Is this related to this problem?
 

jimshea

Thread Starter
Joined
Jul 7, 2005
Messages
3
On 7/7 I booted up my computer and immediatley had the following problems with Microsoft Explorer my main browser. When I try and load explorer the following screen seems to take over!! It is a page from www.oncelicksearches.com and it informs me that I am infected with spyware and I should download spyware protection. The problem is that I can no longer use explorer to get to my hotmail, when i try this oneclick page loads again and I can not get to Hotmail. Is this a 'hijack'?
I have tried resetting my home page, it will not let me do this! Other internet sites seem to load OK, it is just Hotmail that will not load!!
I also noticed that I can not remove an MSN toolbar from my add/remove programs? Is this related to this problem?
I have loaded a new MSN explorer(shows as a butterfly on desktop) the old explorer was version 6.0.2600. I can't seem to load a toolbar with a pop up blocker on teh new explorer and am now getting bombarded with unwanted sites popping up!
 
Joined
May 13, 2005
Messages
4,699
Ok this should be esay to fix.

1) go to ccleaner.com
download the latest program and run the scan to delete all "crap" from your pc inluding temp files and memory dump.

2) go to http://www.merijn.org/files/hijackthis.zip and download hijackthis.
run and extract the program to somewhere like prgram files.
do a scan and save the logfile
post the logfile on here by copying it onto a new reply.

3) do a panda active scan here : http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm
do a scan, its free and effective.
post the reults of the scan here in the same way that you would have done the ones for the hujackthis log.

This should let everyone see what the problem is with the hijacker and then it can be easily removed. Also you should see a great speed up in your computer. I also recommend you download this : http://www.mlin.net/StartupCPL.shtml and this should speed up your startup as you can disable programs starting at boot like real player, quicktime, spyware programs etc etc.

David
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
Hi jimshea, Welcome to TSG!! :)

You should post a log for us to review.
Click on this link: http://www.thespykiller.co.uk/files/HJTsetup.exe Double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu and an optional shortcut on desktop.

Close out any open browsers and launch the program.
Click on "Do a system scan and save a logfile.
The log will open in Notepad
Go to Edit,Select All, Edit, Copy
Come back to this thread
And press Ctrl+V to paste the log into the thread.
 

jimshea

Thread Starter
Joined
Jul 7, 2005
Messages
3
I have created a log.... Thanks for any help you can give... Also, I have now had my desktop background replaced with an annoying "Critical Warning" sign which I can not get rid off??

Logfile of HijackThis v1.99.1
Scan saved at 08:46:20, on 09/07/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\shnlog.exe
C:\WINDOWS\System32\msole32.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\WINDOWS\System32\intmon.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicksearches.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\vloao.dll/sp.html#10213
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/?.home=ytie
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://4-counter.com/?a=2&b=bond
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://4-counter.com/?a=2&b=bond
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe,
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hpE474.tmp
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - blank (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe"
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/yinst/yinst_current.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by101fd.bay101.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {FF3F0F03-0F01-131A-A3F9-08F02B23E0CC} - http://66.117.37.13/dba1865.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{EDE763D4-0944-4A21-8424-C45266BED901}: NameServer = 192.168.200.241,192.168.211.241
O19 - User stylesheet: (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: Network Security Service (O?’ŽrtñåȲ$Ó) - Unknown owner - C:\WINDOWS\system32\mspr32.exe (file missing)
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
* Click here to download smitRem.zip.
  • Save the file to your desktop.
  • Unzip smitRem.zip to extract the two files it contains.
  • Do not do anything with it yet. You will run the RunThis.bat file later in safe mode.


* Go here to download CCleaner.
  • Install CCleaner
  • Launch CCleaner and look in the upper right corner and click on the "Options" button.
  • Click "Advanced" and remove the check by "Only delete files in Windows temp folders older than 48 hours".
  • Click OK
  • Do not run CCleaner yet. You will run it later in safe mode.


* Download the trial version of Ewido Security Suite here.
  • Install ewido.
  • During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • Launch ewido
  • It will prompt you to update click the OK button and it will go to the main screen
  • On the left side of the main screen click update
  • Click on Start and let it update.
  • DO NOT run a scan yet. You will do that later in safe mode.


* Click here for info on how to boot to safe mode if you don't already know how.


* Now copy these instructions to notepad and save them to your desktop. You will need them to refer to in safe mode.


* Restart your computer into safe mode now. Perform the following steps in safe mode:


* Run Hijack This again and put a check by these.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicksearches.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\vloao.dll/sp.html#10213
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/?.home=ytie
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://4-counter.com/?a=2&b=bond
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://4-counter.com/?a=2&b=bond
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe,
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hpE474.tmp
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - blank (file missing)
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O16 - DPF: {FF3F0F03-0F01-131A-A3F9-08F02B23E0CC} - http://66.117.37.13/dba1865.exe
O19 - User stylesheet: (file missing)
O23 - Service: Network Security Service (O?’ŽrtñåȲ$Ó) - Unknown owner - C:\WINDOWS\system32\mspr32.exe (file missing)

Close ALL windows except HijackThis and click "Fix checked"


* Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.


* Run Ewido:
  • Click on scanner
  • Click the Start Scan and the scan will begin.
  • During the scan it will prompt you to clean files, click OK
  • When the scan is finished, look at the bottom of the screen and click the Save report button.
  • Save the report to your desktop


* Start Ccleaner and click Run Cleaner


* Go to Control Panel > Internet Options. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


* Next go to Control Panel > Display. Click on the "Desktop" tab then click the "Customize Desktop" button. Click on the "Web" tab. Under "Web Pages" you should see an entry checked called something like "Security info" or similar. If it is there, select that entry and click the "Delete" button. Click OK then Apply and OK.


* Restart back into Windows normally now.


* Run ActiveScan online virus scan here

When the scan is finished, anything that it cannot clean have it delete it. Make a note of the file location of anything that cannot be deleted so you can delete it yourself.
- Save the results from the scan!

Post a new HiJackThis log along with the results from ActiveScan and the ewido scan
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Top