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Explorer error/safe mode

Discussion in 'Earlier Versions of Windows' started by Amy March, Jan 1, 2002.

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  1. Amy March

    Amy March Thread Starter

    Joined:
    Nov 7, 1999
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    Hi - while on the internet, I froze - tried ctrl/alt/del and showed explorer not responding. I closed my isp and then went to control panel to repair Internet explorer. Then I had some type of error and my system shut down. I restarted it and it came up in safe mode. My question is - what could have caused this and while in safe mode, what do I do next??? Not sure what to do in safe mode. Thanks in advance!!
     
  2. SavvyLady

    SavvyLady

    Joined:
    Oct 14, 2001
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    Hi



    what was you doing at the time.... was you downloading something??

    I suggest first to clean out the cache...

    then run an **updated virus scanner.**.. http://housecall.antivirus.com/
    this is a free online scan

    also how many items do you have in your startup?
     
  3. Mosaic1

    Mosaic1

    Joined:
    Aug 17, 2001
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    As a first step. I would run scandisk and then reboot to see if Windows will start. Be sure to set scandisk to prompt before fixing errors and to also free lost file fragments.
     
  4. Amy March

    Amy March Thread Starter

    Joined:
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    I was just playing a game when all this happened. Cache is cleaned, since I do this every day. I ran my virus program, and all is ok. I am back to normal now, no more safe mode. I'm still not sure what happened. Mosaic, you mentioned:
    I've gotten into alot of trouble with this option before. How do I know which prompt is the one giving me trouble? Also, as to "free lost file fragments"? How do I find and get rid of them?? Thanks much!!

    PS-tried to do a scan disk, when I came back, had an error but could not access it as the system from frozen. It did notice another error: DDHelp caused general protection fault in GDI.exe
     
  5. Amy March

    Amy March Thread Starter

    Joined:
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    Messages:
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    Any further suggestions/help? Thank you
     
  6. SavvyLady

    SavvyLady

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    Amy... you possibly have to much in your startup...

    to take some items out... you go to start/run ... type in msconfig & click ok... go to startup & take the checks out of things you do not need to load as soon as you reboot. for a list of things you will see in your startup menu.... open this URL & go thru the items you have one at a time removing checks where you can.

    http://www.pacs-portal.co.uk/startup_pages/startup_full.htm#D

    after you do that click apply & ok...then you will be prompted to reboot

    when you get back to the desktop a window will show you are using selective startup ... click the box before you click OK... so it will stop loading everytime you reboot.

    then you need to run a virus scan... hopefully you have oneif not let me know

    also a spyware scan

    ad-aware is what we use mostly... you can get a download of that at http://www.lavasoftusa.com

    then when you have done all this and everything is normal you need to run a full maintenance program... diskclean up .. scandisk.. & defrag

    for best results in maintenance... set up maintenance... to run in while in safe mode.
    Hope this helps
     
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