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Explorer Error

Discussion in 'Windows XP' started by sethanie88, Aug 1, 2006.

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  1. sethanie88

    sethanie88 Thread Starter

    Joined:
    Apr 3, 2006
    Messages:
    118
    Okay here's my problem. Explorer ( as in, the running process ) crashes ALL THE TIME! I was sitting here listening to a song ( using Quicktime ) while looking at fonts on the internet, and I had "My Music" opened. Every couple minutes I would get the error message that Explorer encountered and unknown error and needs to close. So then the taskbar goes away for a couple seconds then reappears with none of the file folders open that I was using previous to the crash. I don't understand why my computer is behaving so strangely lately. It's gotten alot slower and that sucks for me because I've always prided myself on my fast PC. I also see ( in the running process list ) that there are a bunch of "svchost" thingys running, do I really need ALL of them? Someone tell me what to do :(
     
  2. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    I suggest running a HijackThis as per the following:

    To download HJTsetup.exe To Download HijackThis go to the following: http://www.thespykiller.co.uk/forum/index.php?action=tpmod;dl=item5
    Filename = 1137518044HJTsetup.exe
    Save the file to your desktop.
    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\HijackThis.
    Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialog box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
    Open a TechSupportGuy forum Reply window under Internet & Networking in Security for this thread, to have ready to paste the Hijackthis log into. Click once to place the typing cursor in the reply window.
    At the top of your TSG/browser window, hit Edit then Paste
    You should see your copied Hijackthis log appear in the reply space....then, submit the reply and copy and paste the link in the address bar back to the original thread you were in.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  3. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    Also some system stat's on your computer if you can, make, model number, processor, speed, ram etc.
     
  4. sethanie88

    sethanie88 Thread Starter

    Joined:
    Apr 3, 2006
    Messages:
    118
    Logfile of HijackThis v1.99.1
    Scan saved at 8:19:59 PM, on 8/1/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5346.0005)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\Program Files\Common Files\Command Software\dvpapi.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\windows\system\hpsysdrv.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\explorer.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=55245&clcid={SUB_CLCID}
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CenturyTel
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [LogonStudio] "C:\Program Files\WinCustomize\LogonStudio\logonstudio.exe" /RANDOM
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [Aim6] "C:\Program Files\Common Files\AOL\Launch\AOLLaunch.exe" /d locale=en-US ee://aol/imApp
    O4 - Global Startup: M8Clips.lnk = C:\Program Files\ClipM8\ClipM8.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.hpana.com/
    O14 - IERESET.INF: MS_START_PAGE_URL=http://www.hpana.com/
    O16 - DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} (Rhapsody Player Engine) - http://forms.real.com/real/player/d.../mrkt/rhapx/RhapsodyPlayerEngine_Inst_Win.cab
    O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~2\WINDOW~1\fastload.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InCD Helper (read only) (InCDsrvR) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe



    My Specs:
    HP Pavilion
    Intel Pentium 4 CPU 2.40GHz, 504MB of RAM
    Windows XP
     
  5. sethanie88

    sethanie88 Thread Starter

    Joined:
    Apr 3, 2006
    Messages:
    118
    I'm not sure about the model number, I just looked in the control panel and clicked System.
     
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