Explorer.exe crashes on boot-up

I have a 3 year-old Dell Desktop with Win98SE. All was fine until yesterday when on boot-up I got the following sequence:

A blue screen with a red box saying : "NAV Autoprotect unable to determine the location of the configuration files"

After clicking Ok the boot continued for a while and the a crach noise produced a screen with a red circle and and "X" and "Explorer.exe Invalid Page [email protected]" and then a stack dump.

I have tried booting in the Safe Mode and the Explorer crash happened again.

I tried the boot disk and can boot in DOS but don't know what to do from there.

Is it a vrius? schould I re-install WIN98SE? All help appreciated there is lots of vaulable stuff on the c drive.

Thanks,

carmsantoro

 

When did you install Norton Antivirus ?

First off if this problem only just occured you might try this - Go Start > Shutdown - and select Restart in Dos Mode.

Once the pc boots at the C Prompt - type in this .. Scanreg /Restore (leave a space after 'scanreg' before the /, but not between the / and 'restore'). You should then be presented with a list of the last 5 registries to boot successfully - choose one prior to this problem (not the first on the list) go through the necessary options - and the pc should boot into Win.

If this works - then you might run a full virus scan just in case you've picked up something while surfing. You could also (if you can get online with it) go here :

http://housecall.antivirus.com

And run an online scan - just to get a second opinion.

As I don't use Norton I cannot advise on their products - others here might advise you to uninstall and reinstall, in which case you might care to consider doing that.


Good Luck,


Rich.

 

Rich,

Thanks for this. It did the trick. After an abortive first re-boot the machine booted successfully the second time.

Good Call.

carmsantoro