Explorer.exe crashes on boot-up

[carmsantoro]

I have a 3 year-old Dell Desktop with Win98SE. All was fine until yesterday when on boot-up I got the following sequence:

A blue screen with a red box saying : "NAV Autoprotect unable to determine the location of the configuration files"

After clicking Ok the boot continued for a while and the a crach noise produced a screen with a red circle and and "X" and "Explorer.exe Invalid Page fault@0187.00401f31......" and then a stack dump.

I have tried booting in the Safe Mode and the Explorer crash happened again.

I tried the boot disk and can boot in DOS but don't know what to do from there.

Is it a vrius? schould I re-install WIN98SE? All help appreciated there is lots of vaulable stuff on the c drive.

Thanks,

carmsantoro

 

[RSM123]

When did you install Norton Antivirus ?

First off if this problem only just occured you might try this - Go Start > Shutdown - and select Restart in Dos Mode.

Once the pc boots at the C Prompt - type in this .. Scanreg /Restore (leave a space after 'scanreg' before the /, but not between the / and 'restore'). You should then be presented with a list of the last 5 registries to boot successfully - choose one prior to this problem (not the first on the list) go through the necessary options - and the pc should boot into Win.

If this works - then you might run a full virus scan just in case you've picked up something while surfing. You could also (if you can get online with it) go here :

http://housecall.antivirus.com

And run an online scan - just to get a second opinion.

As I don't use Norton I cannot advise on their products - others here might advise you to uninstall and reinstall, in which case you might care to consider doing that.


Good Luck,


Rich.

 

[carmsantoro]

Rich,

Thanks for this. It did the trick. After an abortive first re-boot the machine booted successfully the second time.

Good Call.

carmsantoro