Explorer Problems

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AElder

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Joined
Jan 27, 2013
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Two problems that I think are related.

Every few days, my thumbnail previews in Windows Explorer disappear. It doesn't matter if I choose list view, small icons, medium thumbnails, etc. - I can't get a preview. Related - I can't seem to access the file properties. If I right click, it just spins for many minutes, then does nothing.

I've gone online and see that this is not a new problem for Windows 7 and that it might be that the thumbnail cache is being deleted. But, I can't do that fix since I can't access the file/fold properties.

I've tried various solutions, like repairing my registry and optimizing it and rebooting. That works for about a day, then things disappear again.
 
Joined
Dec 28, 2004
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A Elder:
Hello & Welcome to Tech Guy Forum.

Please run the forum's system info utility & post the results.
http://forums.techguy.org/personal-news-announcements/948490-tsg-system-information-utility.html

When did the problem begin? When did the computer last work well? What changed; a hardware or software install or removal; a W7 update or update to your anti malware; an Adobe or Foxit Reader or Java update perhaps? Check your W7 update history.

Would you consider yourself a beginning, intermediate or advanced computer user?

Also, please provide the brand, model & model # of your computer.

Which program did you use for
repairing my registry
?

What happens in safe mode?

The more information that you provide, the sooner will we be able to help you solve your problem.

RF123
 

AElder

Thread Starter
Joined
Jan 27, 2013
Messages
2
I don't want to delete the thumbnail cache - I want to prevent it from being deleted, so that option does not work (link to reset).

My info:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 810 Processor, AMD64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 7927 Mb
Graphics Card: ATI Radeon HD 4200, 256 Mb
Hard Drives: C: Total - 702672 MB, Free - 315693 MB; D: Total - 12628 MB, Free - 2283 MB; K: Total - 953865 MB, Free - 635023 MB;
Motherboard: FOXCONN, ALOE
Antivirus: AVG Anti-Virus 2012, Updated and Enabled

My computer is an HP P6230Y.

I noticed it starting to happen in early December after updating Win7. I don't know which update since there are usually a dozen or so each time. I tried uninstalling the updates since December, but that just seemed to screw up my registry. Worse than not getting my thumbnail preview is that there are times it will show progress of trying to show files on a drive (blue bar), but it will never finish and I can't see what's on my other drives.

The registry repair I use is AVGs PC Tuneup. I have not tried in safe mode. Since it takes forever to reboot, I try to avoid rebooting more than I have to.

I consider myself an intermediate user.
 
Joined
Aug 1, 2003
Messages
51,988
By "fixing" your registry, you have damaged your system. Cleaners should never be used for any reason. System Restore can return an undamaged registry.

Your problem is most likely due to an unstable "hook" that is attached to explorer.exe. Trial and error, and knowledge of what was installed just preceding the problem, are the solution.

This might help:

http://forums.techguy.org/7676060-post4.html or Context Menu Repair
 
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