external hard drive causes computer to reboot

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jerrythemole

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Oct 2, 2006
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Hi I have a three month old Dell system and I have a new 200GB samsung hard drive fitted in a cady connected with USB. The problem is when the external hard drive is plugged in, the computer sees it, ( it shows up in my computer) but after a few seconds the computer closes down and reboots. When I first connected the external drive I managed to format it but now I have the reboot problem. If I unplug the external drive the computer runs fine.
Any ideas will be gratefully received.

Thankyou
 

bonk

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Sep 8, 2005
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Have you tried a different USB port?


Turn the Automatically Restart Off so you get an Error message then post what the error message is.

Unplug the new Hard drive and get into safe mode.

1. Restart your computer.
2. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
3. Select the option for Safe Mode using the arrow keys.
4. Then press enter on your keyboard to boot into Safe Mode.

When in Safe mode click Start then right click My Computer choose Properties
Then Advanced tab
Under Startup & Recovery click Settings
Under System failure uncheck Automatically Restart
Click OK.
Restart the PC with the hard drive attached and you should see an error message that will stay up
 

jerrythemole

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Oct 2, 2006
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I tried a different usb, just the same. The auto restart was already unchecked but the computer still restarts so I don't get the error message
 

bonk

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Understood....

Why are you using a Cady...is there no room in the PC internally for the Hard drive?
 

bonk

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Does it have its own power supply......and if anything else is plugged in to any other USBs then take them out and only have the Hard drive plugged in.
 
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Jul 18, 2006
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can you try the hd on another pc and see what happens also do you have any data on the usb hd?
 

jerrythemole

Thread Starter
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Oct 2, 2006
Messages
11
It is a brand new HD with no data on it. I unplugged other usb devices and it crashed and went to a blue screen with this technical message

stop:0x0000007f (0x00000008,0x80042000,0x00000000,0x00000000)
 

bonk

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What browser are you using and can you try another one and see.
 

bonk

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The error message can be Memory and not up to date drivers....found some one with a similar problem and the used a different browser and it did not crash,
 
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