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external hard drive causes computer to reboot

Discussion in 'Hardware' started by jerrythemole, Jan 22, 2007.

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  1. jerrythemole

    jerrythemole Thread Starter

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    Hi I have a three month old Dell system and I have a new 200GB samsung hard drive fitted in a cady connected with USB. The problem is when the external hard drive is plugged in, the computer sees it, ( it shows up in my computer) but after a few seconds the computer closes down and reboots. When I first connected the external drive I managed to format it but now I have the reboot problem. If I unplug the external drive the computer runs fine.
    Any ideas will be gratefully received.

    Thankyou
     
  2. djc45

    djc45

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    what happens when the pc is up and running can you read the usb hd?
     
  3. jerrythemole

    jerrythemole Thread Starter

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    the hard drive shows up for a few seconds then the computer shuts down and reboots
     
  4. bonk

    bonk Banned

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    Have you tried a different USB port?


    Turn the Automatically Restart Off so you get an Error message then post what the error message is.

    Unplug the new Hard drive and get into safe mode.

    1. Restart your computer.
    2. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
    3. Select the option for Safe Mode using the arrow keys.
    4. Then press enter on your keyboard to boot into Safe Mode.

    When in Safe mode click Start then right click My Computer choose Properties
    Then Advanced tab
    Under Startup & Recovery click Settings
    Under System failure uncheck Automatically Restart
    Click OK.
    Restart the PC with the hard drive attached and you should see an error message that will stay up
     
  5. jerrythemole

    jerrythemole Thread Starter

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    I tried a different usb, just the same. The auto restart was already unchecked but the computer still restarts so I don't get the error message
     
  6. bonk

    bonk Banned

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    Understood....

    Why are you using a Cady...is there no room in the PC internally for the Hard drive?
     
  7. jerrythemole

    jerrythemole Thread Starter

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    It's a new computer, if I go inside the warranty will be invalid
     
  8. bonk

    bonk Banned

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    Does it have its own power supply......and if anything else is plugged in to any other USBs then take them out and only have the Hard drive plugged in.
     
  9. djc45

    djc45

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    can you try the hd on another pc and see what happens also do you have any data on the usb hd?
     
  10. jerrythemole

    jerrythemole Thread Starter

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    It is a brand new HD with no data on it. I unplugged other usb devices and it crashed and went to a blue screen with this technical message

    stop:0x0000007f (0x00000008,0x80042000,0x00000000,0x00000000)
     
  11. bonk

    bonk Banned

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    What browser are you using and can you try another one and see.
     
  12. jerrythemole

    jerrythemole Thread Starter

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    I use internet explorer, I don't have another one. Is this what you mean?
     
  13. bonk

    bonk Banned

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    How much memory do yo have on that PC?



    you can get Firefox here
     
  14. jerrythemole

    jerrythemole Thread Starter

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    I have 1024mb. How would the browser effect the hard drive?
     
  15. bonk

    bonk Banned

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    The error message can be Memory and not up to date drivers....found some one with a similar problem and the used a different browser and it did not crash,
     
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