External hard drive crashed, How to recover data?

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ramit_garg

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Jul 8, 2012
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Problem:--- When I connect my external USB 3.0 Western digital hard disk to my system, system is hanged. Showing that some external source is added to the system( USB icon in Tray icon ) but not able to see in the system.

Device manager recognizes it as a USB device under Hard Disk, but disk management calls it unknown and not initialized.
No drive letter is shown under my computer. There is no Symptoms like any extra sound, or spinning down, it is showing normal behavior.

Goal: Try to recover my jpgs, doc, and txt files.
It had an NTFS partition and no special software was used to maintain the external hard drive, nor was an operating system installed on it. Just basic files.If it matters, My computer is a windows Vista Home Premium, Service Pack 2, 32 bit DELL laptop.
 

Oddba11

Jim
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May 12, 2011
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If it's under warranty, have it replaced.

-------------------------------------------------------------------
Continuing further will VOID your warranty.
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It's possible the enclosure is faulty and the HDD is still fine. In which case, you can remove the drive from the enclosure and connect it internally or via an external adapter or another external enclosure.
 
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If you remove it from the case, however, the warranty will no longer replace the drive.

But what exactly happens? You say that it "hangs" and then mention other things that you could not have found out if it hung. So what is really happeneing when you plug it in? Does it appear in Device Manager?
 

ramit_garg

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Thanks guys for replying...
Elvandil, when I connect the hard disk to the pc....I can see that external USB is added by looking in the tray icon ( USB tray icon).. However I try to open my computer, the hard disk icon is not displayed. and my system is hanged...
Hard disk is under warranty, I will replace it but I want to recover my data specially my documents so I need the solution for recovering my data.
 

Oddba11

Jim
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If the drive isn't properly recognized or accessible, there isn't a way of retrieving the data. Obviously any attempt to read the drive is failing (thus Windows hanging)...so there is no way of reading the drive to get the data.
 

ramit_garg

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Jul 8, 2012
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Hi Oddba11...When I used the recovery data software(Checked online available software) then my hard disk is shown in the system. and I tried to copy the data however still some data are unable to copy because valid location id is not found for some data..:(....
 

Oddba11

Jim
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May 12, 2011
Messages
8,077
Sounds like it worked long enough to retrieve some of the data. The data that couldn't be retrieved is likely because of the HDD fault. If that part of the disk cannot be accessed or the file information is missing, there isn't a way of retrieving the data.

You could try a different software.

And this should be a warning to always have a BACKUP copy (preferably more than one copy) of any important data. Live and learn.
 

ramit_garg

Thread Starter
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Jul 8, 2012
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yes...very true....this is my 1st time and now I will remember it..:)..
Thanks for your suggestion.,,:)..
 
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