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External Hard-drive Issue

Discussion in 'Hardware' started by lydiabutler88, Mar 1, 2018.

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  1. lydiabutler88

    lydiabutler88 Thread Starter

    Mar 1, 2018
    So I have an external hard drive and I connected to my laptop using my USB port. The computer is reading it, saying it's there when I look up in my disc management, but when I try to transfer my photos and videos, I can't see it under the "Computer" tab. I have tried updating the driver and uninstalling/reinstalling it but I still can't see it. Please help.
  2. 123Zbyniek


    May 14, 2017
    Screenshot from disc management please.
  3. managed

    managed Trusted Advisor Spam Fighter

    May 24, 2003
    First Name:
    Hi Lydia and welcome to TSG.

    In Disk Management right-click on the external drive and if Explore or Open is an option click it and see if you get the drive's contents showing then.
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