I have a brand new external drive purchased to transfer files off my Google Drive account, which is completely out of storage. When I plug in the hard drive it shows up under my devices but I cannot open it at all. I've been trying to figure out how to move my files over for weeks, most of my searches say to use the "drag and drop" method, but that's not possible when I can't view the hard drive at all. If I use a different device like an SD card reader, it'll show up under This PC but my hard drive does not. I have no idea what to do, just really hoping I didn't by something I can't use.