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External Hard Drive no longer recognized by my laptops, Help!!!!?????

Discussion in 'Hardware' started by Majikwiz1, Mar 25, 2013.

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  1. Majikwiz1

    Majikwiz1 Thread Starter

    Mar 8, 2013
    First of all I sincerely believe my external Hard Drive really is working based on having this problem before.

    Before this point I would sometimes get the following error message but a few more tries and the external Hard Drives would be recognized. 'But now the laptops know something is getting plugged in to the USB ports but say 'USB device attached to this computer has malfunctioned, windows does not recognize it.'

    I have 2 Laptops they are:

    HP Compaq 6910p
    Windows XP (Updated)
    2.4ghz/2GB RAM
    14.1"/75 GB HD
    DVD-RW/3 USB Ports

    HP Compaq 6910p
    Windows 7 (Updated)
    2ghz/2GB RAM
    14.1"/100 GB HD
    DVD-RW/3 USB Ports

    The external I have is a 'Seagate FreeAgent Desk 1.5 TB External Hard Drive'
    S/N 2GETBE5V

    I get the same message from windows on both laptops.

    I have tried:

    unplugging it waiting and plugging it back in,

    unplugging the power and plugging it back in,

    plugging it into different USB ports,

    rebooting the computer after making these changes,

    And I still can't get access to my Seagate External HD.

    Thanks for any help I can get.

  2. C141


    Jun 7, 2011
    Couple things to try first.

    Possible bad cable. Swap out the USB cable with another, hook up to laptops & see if it detects properly.

    Connect the drive to a friends computer & see if it recognizes correctly. If it doesn't the problem is with the Seagate. If it does detect, then the problem exists with your laptops.

    Post back.
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