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External Hard Drive not Recognized

Discussion in 'Hardware' started by LadyRogue, Jan 7, 2012.

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  1. LadyRogue

    LadyRogue Thread Starter

    Joined:
    Jul 9, 2006
    Messages:
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    My husband just recently noticed that one of his hard drives was not being recognized by the computer. We've tried unplugging and replugging it from both the computer and the hard drive itself, turning the power on and off, restarting the computer, and testing it in my computer. I know it's still working as the computer makes the 'Ding' noise of something being connected, but then the drive doesn't show up in the 'Computer' folder. Unfortunately, he's not sure what make or model it is as there are no markings at all on the HD. Can anyone help? Thanks!
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Has it been bumped or dropped?

    Does it appear in Device Manager or Disk Management?

    Right-click Computer > Manage > Disk Management

    or go to Start > Run, and type:

    diskmgmt.msc
     
  3. raybro

    raybro

    Joined:
    Apr 26, 2003
    Messages:
    5,836
    Have you tried the external on another computer?

    Another possibility is the external enclosure electronics may be at fault. If the computer is a desktop, you might try removing the HDD from the enclosure and installing it in the tower as secondary master.
     
  4. LadyRogue

    LadyRogue Thread Starter

    Joined:
    Jul 9, 2006
    Messages:
    186
    We did try testing the HDD on my computer with the same results. We went to disk management and could not see the hard drive, however when my husband went to Devices and Printers he found it there (it's a LaCie 500 gb, by the way) and it appeared with the yellow triangle warning symbol. When he clicked on it and went under Hardware and Properties, the status said "This device cannot start. (Code 10)." Any idea what that means? Thanks!
     
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