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External hard drive not recognized

Discussion in 'Hardware' started by headdesk, Aug 2, 2007.

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  1. headdesk

    headdesk Thread Starter

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    Aug 2, 2007
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    Hi

    I was just wondering if anyone can help me out. I have a Seagate 320gb external hard drive, which was working fine up until today when I accidently dropped it *slaps self*. As a result of it falling, the usb cable was pulled out rather roughly. It wasn't switched on when I dropped it, so I hoped it would be ok, but when I started it up and plugged it in to the computer the usb "device has malfunctioned" message came onscreen and that was it. Nothing happened. Now my computer won't recognise it at all when it is plugged in, despite the fact that the hard drive itself does seem to be working, green light on, powering up as normal, no weird noises or the like. I have tried using it on two different computers with different usb cables but nothing is happening. Anyone know if this can be fixed? If it can't, is there any possible way for me to get my files back? I have about 180 gb of stuff on the drive at the moment, including some important university work. :(

    Any help would be very much appreciated. Thanks.
     
  2. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    That suggests the cable is damaged. Try another cable while we hope it isn't the usb port itself.
     
  3. headdesk

    headdesk Thread Starter

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    Looks like the cable isn't the problem - I've just tried two others and still... nothing.
     
  4. crjdriver

    crjdriver Moderator

    Joined:
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    Messages:
    38,595
    The very first thing I would do would be to pull the drive from the enclosure and connect it as an internal drive. The eliminates the enclosure as a source of the problem. If you can access the drive now, great copy what you want. If you cannot access the drive, you can try data recovery software, run chkdsk /r, etc to attempt to access the drive.

    FWIW data you do not backup is data you do not care about.
     
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