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external hard drive not recognized

Discussion in 'Hardware' started by designed, Feb 5, 2008.

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  1. designed

    designed Thread Starter

    Joined:
    Feb 2, 2005
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    any suggestions if my external is not coming up in windows xp sp2? Its a western digital 500 gb. I have extremely important data on there that I cant lose!!
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Does the drive appear in Device Manager or Disk Management?

    Right-click Computer > Manage > Disk Management.
     
  3. designed

    designed Thread Starter

    Joined:
    Feb 2, 2005
    Messages:
    33
    no it doesnt show up in either. I tried a different cable and all the usb ports.
     
  4. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    I got a call for this problem last week, and went to the guy's house and turned on the power switch.
    If this drive has lights, do they come on?
    Can you hear the drive spin up?
    I've had problems with the enclosure circuitry failing. If the drive isn't spinning up, you may need to get a new enclosure. On Elvandil's advice, all the enclosures I get nowadays are aluminum for better cooling.
     
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