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external hard drive not showing all the space

Discussion in 'Hardware' started by greatbolshy, Jan 24, 2016.

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  1. greatbolshy

    greatbolshy Thread Starter

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    i have a seagate backup plus 5 tb drive that's around 3 months old and has worked fine up until now. something happened, no idea what, but now it shows almost no free space. the drive is completely empty, and it only has 236 kb of available drive space. i've looked in disk management and everything looks fine there. all 4600 gb is showing up. when i try adding a file over 236 kb, it says there's not enough space. formatting the drive didn't help. currently using fat, but i tried formatting ntfs and it said windows was unable to complete the format. anyone got any suggestions?

    i already tried dashboard and seatools. it passed the dashboard test. on seatools i did the fix all>long option. after 40% it failed. it suggested that "long generic" was the issue and that i should try running that test. long generic passed without any problems. it took about 12 hours to get to 40% on the long test before it failed, so running that test again to see if the same thing happens could take awhile
     
    Last edited: Jan 24, 2016
  2. Oddba11

    Oddba11

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    Try deleting the partition(s) in Disk Management, then create a new single partition and try formatting.
     
  3. greatbolshy

    greatbolshy Thread Starter

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    already tried that
     
  4. crjdriver

    crjdriver Moderator

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  5. managed

    managed Trusted Advisor Spam Fighter

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    In Disk Management right click the drive at lower left (where it says DiskN and N=0,1,2 etc) then click Properties and on Volume tab is Partition Style shown as MBR or GPT ?
     
  6. greatbolshy

    greatbolshy Thread Starter

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    GPT
     
  7. greatbolshy

    greatbolshy Thread Starter

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    completely forgot to mention the fact that i already tried dashboard and seatools. it passed the dashboard test. on seatools i did the fix all>long option. after 40% it failed. it suggested that "long generic" was the issue and that i should try running that test. long generic passed without any problems. it took about 12 hours to get to 40% on the long test before it failed, so running that test again to see if the same thing happens could take awhile
     
  8. managed

    managed Trusted Advisor Spam Fighter

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    That's what it should be so no problem there.
     
  9. VershaMittal

    VershaMittal

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    There is a command to get back such data. I have faced this issue earlier. You can check this command on google. Right now i din't remember. But i am sure about this.
     
  10. Oddba11

    Oddba11

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    If Seagate testing shows errors for fails testing, the drive is faulty and should be replaced. It should be under warranty, simply create an RMA and have it replaced.
     
  11. crjdriver

    crjdriver Moderator

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    I agree; if it fails any test, replace the drive.
    Just my opinion however external drives are just not as reliable as an internal drive. This is for three reasons;
    1 Heat. External drives without a cooling fan [which is just about all of them] are not designed for continuous duty. They are made to switch ON and make a backup then OFF. When left ON, they overheat.
    2 Movement of the drive. Externals are moved around, plugged in and removed, etc. This increases the chance of shock damage.
    3 Extra interface for the usb connection. Just another part that can fail.
     
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