1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

External Hard drive problems

Discussion in 'Windows 7' started by hevanne, Jan 9, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. hevanne

    hevanne Thread Starter

    Joined:
    Oct 15, 2009
    Messages:
    88
    So Ive hunted around and cant seem to find an answer to this. Ive got a WD External hard drive been working fine until it started saying it needed scanning and checking or something like that however when i clicked yes it wouldnt let me, so that carried on and now I have a big problem.

    When I plug my hard drive in it makes the usb connection noise but no hard drive in My Computer. So I would have a look in computer managment its there but as:
    Disk 1
    Unknown
    298.09 GB
    Not Initialized

    but it wont let me initialize it because of a I/O error. Ive uninstalled drivers still no help.

    Also its not listed at the top where it says volume, layout, type, file system etc. Only at the bottom where it is Disk 0, Disk 1, CD-ROM 0

    Please help I have 1000's of photos on there I just dont want to lose.
    Thank you in advance.
     
  2. CaseSensivity

    CaseSensivity

    Joined:
    Feb 16, 2008
    Messages:
    44
    Plug the USB connection into the PC

    Take out the power cable

    Plug in the power cable

    That worked last time I had this
     
  3. hevanne

    hevanne Thread Starter

    Joined:
    Oct 15, 2009
    Messages:
    88
    Nope it makes the Usb connection noise but still not working used the WD dianostic thing and it came back

    cable test read diagnostics sector error
     
  4. Freemorrison

    Freemorrison

    Joined:
    Nov 29, 2009
    Messages:
    503
  5. hevanne

    hevanne Thread Starter

    Joined:
    Oct 15, 2009
    Messages:
    88
    I have no way of taking ownership as it doesnt show up in my computer so I cant get into properties.
    Also could you explain the safe mode and doing the disk check? I really dont understand how to do it
    thanks again
     
  6. hevanne

    hevanne Thread Starter

    Joined:
    Oct 15, 2009
    Messages:
    88
    Might I just need a new A-B Usb cable? Ive got one ordered along with a new external hard drive.
     
  7. Freemorrison

    Freemorrison

    Joined:
    Nov 29, 2009
    Messages:
    503
  8. hevanne

    hevanne Thread Starter

    Joined:
    Oct 15, 2009
    Messages:
    88
    Thats great then how do I do a disk check? Is it error checking in properties?
     
  9. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    It sounds like at the least the external case controller died and at worst the drive itself died. Some people recommend, in this case, prying the drive out of its enclosure and connecting it directly to the motherboard internally. That eliminates problems with the enclosure.

    I assume you've already tried connecting it to another computer just to rule out a problem with your system, but I highly doubt that's the problem.
     
  10. hevanne

    hevanne Thread Starter

    Joined:
    Oct 15, 2009
    Messages:
    88
    I only have access to a laptop the one Im using. If the drive is dead would it still show up in device management?
     
  11. Freemorrison

    Freemorrison

    Joined:
    Nov 29, 2009
    Messages:
    503
    Sorry- ya - hopefully that drive will show up in safe mode - then if it were me I would check both boxes to scan for errors. ( this may take a while depending on the amount of files you have - mine was about 3 hours - with 175G of music and etc folders)

    If the drive does show up in safe mode also check the security settings and make sure you have full access.

    If it doesn't show up in safe mode then more than likely it's the cable?
     

    Attached Files:

  12. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    You can get SATA or IDE to USB adapters that might work with the drive.

    You got some clear signals the drive was dying. It's not detected at all by the operating system. This isn't an issue of security, access, or any other type of software problem. You're looking at hardware failure at this point. You can either try what I'm suggesting or take it to a professional and pay for data recovery.
     
  13. Freemorrison

    Freemorrison

    Joined:
    Nov 29, 2009
    Messages:
    503
    DoubleHelix may be right- and that's good advice to get the files back- ( I wouldn't take it to the shop )
    But hopefully you'll see it in safe mode - as in the your original post you said :

    "So I would have a look in computer managment its there but as:"
    Disk 1
    Unknown
    298.09 GB
    Not Initialized

    So it is visible - or am I reading that wrong?
     
  14. hevanne

    hevanne Thread Starter

    Joined:
    Oct 15, 2009
    Messages:
    88
    Its visable on in device managemant, computer management and also when I run WD disgnostic software, but not visable in My computer. can you explain SATA or IDE to USB adapters or point me to a website that explains it because I dont understand.
    Still need to try safe mode and tried a friends laptop and still the same only visable in device and computer management
    Thank you again
     
  15. Noyb

    Noyb Trusted Advisor

    Joined:
    May 25, 2005
    Messages:
    19,742
    Here's a universal Adapter .. Just plug it into a HDD

    They also make enclosures for IDE or SATA HDDS .. So you can make your own external by adding a HDD
     

    Attached Files:

    • Clip.jpg
      Clip.jpg
      File size:
      82.7 KB
      Views:
      404
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/892436