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External Hard

Discussion in 'Hardware' started by marynabavi94, Nov 29, 2019.

  1. marynabavi94

    marynabavi94 Thread Starter

    Joined:
    Nov 29, 2019
    Messages:
    1
    I have an external hard passport . It doesn't showing and I try to change my laptop setting but it unknown device. what should i do ? i need my data and information. plz help me . thanks.
     
  2. Fireflycph

    Fireflycph

    Joined:
    Apr 1, 2016
    Messages:
    1,058
    First Name:
    Morten
    unplug it. Reboot and then re-insert, maybe to a different usb port. If it's a usb-3 then try to insert into a usb-2 port. If possible.
    Without knowing which type (make/Model) of laptop you have it's really impossible to advice.

    Does the device work as expected on a different computer?
     
  3. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    18,832
    First Name:
    Liz
    You can also try a different cable to connect the Passport to the laptop.
     
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