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External HD not recognised

Discussion in 'Hardware' started by SimonJones, Feb 25, 2013.

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  1. SimonJones

    SimonJones Thread Starter

    Jan 25, 2013
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) M processor 1.73GHz, x86 Family 6 Model 13 Stepping 8
    Processor Count: 1
    RAM: 2038 Mb
    Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 128 Mb
    Hard Drives: C: Total - 71735 MB, Free - 22930 MB; F: Total - 42735 MB, Free - 19535 MB;
    Motherboard: QUANTA, ED2
    Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled

    Packard Bell A8
    Hitachi/Touro 1TB external HD

    The Touro drive isn't recognised in My Computer when I plug it into any USB port, though it powers up and a USB hardware icon appears in the system tray. In this state, I can't find a way of reading and writing to the drive. It appears as an odd, unlabelled volume in the Computer Management window, as I hope you can see from the JPEG screenshot I have attempted to attach to this, my first post (please let me know if the screenshot hasn't uploaded for some reason). However, very occasiionally, when I plug the Touro in, the little Autoplay window opens and the Touro does appear in My Computer.

    When I restart the computer with the Touro drive plugged in, it does appear in my computer and I can us it normally.

    I think the problem is within the computer because I have another Packard Bell A8 which I bought cheaply for spares and experimenation, though it appears to be working perfectly [I have found it incredibly useful to have 2 identical computers to compare!] The Touro drive appears straight away in My Computer when I plug it into the USB port on this second A8.

    [Just clutching at straws here, but I wonder if the problem might have somthing to do with the creation of a partition on the internal HD a clever friend made so I could try out Windows 7/8 - this is 'Volume F' on the list of drives. I know the software he used to make the partiton is still on the computer.]

    Does anyone have any suggestions?

    Many Thanks!

    Attached Files:

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