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External HDD not recognized,hampers reboot, disk mgmt blank

Discussion in 'Hardware' started by Cronecker, Apr 27, 2019.

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  1. Cronecker

    Cronecker Thread Starter

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    My Silicon Power A80 worked fine on my Surface pro...until it didn't one moment to the next.
    First issue observed: couldn't safely remove, the icon appeared but it didn't show the action. The action would pop up as soon as I plugged out the HDD.
    Second issue: when trying to uninstall the driver, it needs to reboot. Can't seem to reboot with the HDD plugged in. When plugged out, it starts to reboot but not carry on with the uninstallation.
    Third issue: When checking the disk management, it just shows up blank... So can't reassign a letter, partition it or whatever. Disk management works fine as soon as I unplug the HDD
    Fourth issue: The HDD doesn't seem to be recognized at all. Can't access files this way. Strangely, it does show up in device management, saying it's working properly...
    For some reason, there's two "D" drives popping up but explorer outright freezes when I try to open any. (see screenshot)

    Not sure how to fix this one!!! I tried installing new drivers, windows updates, etc but so far no idea what causes this issue.
    Please help, I'm travelling for a long period and I backed up all my photos and videos on this external drive.

    Thank you!

    [​IMG]
    [​IMG]
     
  2. SpywareDr

    SpywareDr

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  3. Oddba11

    Oddba11

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    Test the drive in another computer/device. That will confirm if it's a drive issue. If it's not recognized in multiple devices, there is a drive issue.

    As noted above, the most common failure in external drives is the electronics in the enclosure. So the drive and data may still be OK.
     
  4. Cronecker

    Cronecker Thread Starter

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    Ok so the hard drive causes the same issues on another laptop.

    This is so strange, the drive is supposed to be shock resistant. Maybe the USB cable caused some damage on the drive's USB entry? I tried another cable and same issues too.

    On a world trip right now so don't have all the necessary tools at hand to open up my drive...
     
  5. SpywareDr

    SpywareDr

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    :confused: All it takes is a little phillips screwdriver, (see above video).
     
  6. Cronecker

    Cronecker Thread Starter

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    But what about connecting it to SATA? I have a surface pro and I'm kind of scared opening up stuff when I'm in the middle of nowhere, cycling in Asia.
     
  7. SpywareDr

    SpywareDr

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  8. Oddba11

    Oddba11

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    Pack it away until you get home. Meanwhile, I guess it's time to find a new drive.
     
  9. Cronecker

    Cronecker Thread Starter

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    Damn, that's bad news. Even when you put some extra money on the table for something shock resistant, the thing starts breaking down after 7 months....

    Sure I can't just replace the USB output, which might be faulty? This is the only thing that could've possibly be exposed to dust (via the USB cable).
     
  10. Oddba11

    Oddba11

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    Assuming that is actually the problem, it would be a part made specifically for that brand/model of drive. And it's usually not the USB port, but the actual USB adapter inside the case (the part which converts USB protocol into SATA protocol).
     
  11. Cronecker

    Cronecker Thread Starter

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    Thanks for your replies, everyone.

    I will try with Recuva but I don't think it will work as the drive makes the laptop freeze up.
    Silicon power suggested the following:

    "if you might have data concern, is it possible for you to send it back to Taiwan ?
    It is still in warranty. If possible, you could send us the drive and we will try to make sure if it is possible to keep your data."
     
  12. Oddba11

    Oddba11

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    They will likely charge you for the recovery.

    The standard warranty only covers the hardware, not the data on the drive. But if you can get confirmation that they will retrieve/save your data for no cost, it would be worth a shot. And as the drive is under warranty, opening the enclosure as was noted above, will VOID the warranty.
     
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