1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

External Seagate hard drive not seen by computer

Discussion in 'Hardware' started by Contrapunctus, Jul 5, 2011.

Thread Status:
Not open for further replies.
  1. Contrapunctus

    Contrapunctus Thread Starter

    May 27, 2009
    I have a 2 TB Seagate external hard drive which has worked fine.

    It is used on a 64 bit Vista (Ultimate with SP2) Dell machine.

    I have had to restore an image backup of C: drive and the drive no longer appears in the Computer folder nor in Disc Management now.

    However the drive is lit up and when I insert the USB cable there is the connected sound and when I disconnect it there is the disconnect sound so something is seeing it.

    I have tried this on both the 64 bit Vista and on an XP - on neither of the computers is the drive seen.

    I would rather hope that I can eventually access this drive as it has 1.7 TB of audio files on it.

    Is there a solution for this?

    Technical data

    Tech Support Guy System Info Utility version
    OS Version: Microsoft® Windows Vista™ Ultimate , Service Pack 2, 64 bit
    Processor: Intel(R) Xeon(R) CPU E5520 @ 2.27GHz, Intel64 Family 6 Model 26 Stepping 5
    Processor Count: 4
    RAM: 12284 Mb
    Graphics Card: NVIDIA Quadro FX 3800, 1024 Mb
    Hard Drives: C: Total - 150411 MB, Free - 46620 MB; D: Total - 2047 MB, Free - 990 MB; E: Total - 953866 MB, Free - 394944 MB; F: Total - 953866 MB, Free - 439395 MB; K: Total - 715402 MB, Free - 178636 MB; M: Total - 1430796 MB, Free - 24231 MB; O: Total - 1907728 MB, Free - 263346 MB; P: Total - 715402 MB, Free - 191542 MB; Q: Total - 1907728 MB, Free - 515766 MB; R: Total - 1907728 MB, Free - 262894 MB; S: Total - 1907726 MB, Free - 1513694 MB;
    Motherboard: Dell Inc., 0D881F, A03, ..CN1374093N00KN.
  2. Mark1956


    May 7, 2011
    As this external drive won't show up on any other PC the circuitry in the box has probably developed a fault.

    For about £10 you can by a USB Hard Drive Adapter, see Ebay. Remove the hard drive from the enclosure and connect it to the USB adapter and it should then function as long as the fault is not on the drive itself.
  3. AshleeD


    Apr 16, 2010
    I just had this issue yesterday. It just stopped showing up in My Computer even though it showed in devices. I tried several usb cables (even another seagate usb cable), until I managed to find the original then it worked fine. For some reason mine is fickle with cables. It's not the first time either.
  4. Contrapunctus

    Contrapunctus Thread Starter

    May 27, 2009
    Thanks for the tip
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1005761

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice