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Extremely Slow Laptop! Help!!

Discussion in 'Windows XP' started by cfullilove, Oct 13, 2008.

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  1. cfullilove

    cfullilove Thread Starter

    Joined:
    Oct 13, 2008
    Messages:
    2
    Well im not sure what to do. Ive run adaware, system clean, and ran a defrag. Im not too tech savy so here I am. Below is the HJT file i just scanned. THANK YOU in advance for whatever help you provide.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:19:59 PM, on 10/13/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16705)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\AntiVirus 2007\tavsvc.exe
    C:\Program Files\Trend Micro\AntiVirus 2007\Components\tmproxy.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\sistray.EXE
    C:\WINDOWS\System32\khooker.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\PROGRA~1\SPRINT~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\Java\j2re1.4.2_15\bin\jusched.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Microsoft ActiveSync\wcescomm.exe
    C:\PROGRA~1\MICROS~4\rapimgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\Program Files\AIM\aim.exe
    C:\Program Files\Common Files\AOL\1131335810\ee\AOLHostManager.exe
    C:\Program Files\Common Files\AOL\1131335810\ee\AOLServiceHost.exe
    C:\Program Files\Common Files\AOL\1131335810\ee\AOLServiceHost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\PC CLEA\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
    O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SPRINT~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [Trend Micro AntiVirus 2007] C:\Program Files\Trend Micro\AntiVirus 2007\tavui.exe -1 --delay 15
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_15\bin\jusched.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    O4 - HKUS\S-1-5-21-77892559-1668780275-1885477246-501\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Guest')
    O4 - HKUS\S-1-5-21-77892559-1668780275-1885477246-501\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup (User 'Guest')
    O4 - HKUS\S-1-5-21-77892559-1668780275-1885477246-501\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime (User 'Guest')
    O4 - Startup: HealthCalc_iSync.lnk = C:\Program Files\HealthCalc\HealthCalc_iSync.exe
    O4 - Startup: MRI_DISABLED
    O4 - Global Startup: MRI_DISABLED
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.2) - http://javadl-esd.sun.com/update/1.4.2/jinstall-1_4-windows-i586.cab
    O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: NICSer_WPC54G - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
    O23 - Service: Trend Micro AntiVirus Protection Service (tavsvc) - Trend Micro Inc. - C:\Program Files\Trend Micro\AntiVirus 2007\tavsvc.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\AntiVirus 2007\Components\tmproxy.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O24 - Desktop Component 0: (no name) - http://64.4.55.109/bgcolor.gif
    --
    End of file - 8773 bytes


    THANKS AGAIN! :)
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,820
    First Name:
    Frank
    Thanks for thinking ahead by posting a HijackThis log and not waiting for one of us to request you to post it.

    ----------------------------------------------------------------

    What is the processor type and speed?

    How much RAM is installed?

    What size is the hard drive and how much free space is there?

    ------------------------------------------------------------------

    Adobe Reader 6.0 and Sun Java Runtime Environment 1.4.2.15 are both very outdated. Version 8.1.2 of Adobe Reader can be downloaded from here and Version 1.6.0.07 of Sun Java can be downloaded from here.

    Download and save both new versions.

    Uninstall both old versions. (Note: If Sun Java has multiple old versions installed, uninstall them all.)

    Go into C:\Program Files\Java and then delete any leftover folders.

    Install Adobe Reader and then restart.

    Install Sun Java and then restart.

    Run a new scan with HijackThis and then post the new log here. There are some programs running in the background that don't need to be doing so, so we're going to trim down the startup load.

    -----------------------------------------------------------------

    I'm not sure about these log entries:

    O4 - Startup: MRI_DISABLED

    O4 - Global Startup: MRI_DISABLED

    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

    O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll

    O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll

    O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll

    O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll


    Let's see if an authorized log expert will jump in to assist.

    ----------------------------------------------------------------
     
  3. cfullilove

    cfullilove Thread Starter

    Joined:
    Oct 13, 2008
    Messages:
    2
    ok thanks for your help. i looked in System information and this is what it said about the laptop....

    Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~1992 Mhz
    BIOS Version/Date American Megatrends Inc. 07.00T, 4/2/2001
    SMBIOS Version 2.3
    Total Physical Memory 256.00 MB
    Page File C:\pagefile.sys

    ....it looks like the RAM is quite low. Could that be the only real problem with this laptop? All that i do on it is Email and homework.....

    now about the adobe uninstall's and updates, ill work on that right now.
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,820
    First Name:
    Frank
    256 MB of RAM :eek: is definitely too little for running Windows XP, and is the main reason why that computer is running like a snail.

    If you can provide the brand name, model name, and model number of that computer, I can determine how much RAM it supports and what type of RAM module that it uses. The age of that laptop indicates that it may use PC-133 modules, but I need to confirm that. The correct model number should be on a sticker on the bottom of the case.

    -----------------------------------------------------------------
     
  5. padutch

    padutch

    Joined:
    Sep 1, 2001
    Messages:
    1,297
    flavallee is on the right track .
    a good place to start is to clean house . ATF-Cleaner is a nifty free little program to delete all temp files cookies and a general cleanup . http://www.snapfiles.com/get/atfcleaner.html
    startup programs is another reason for poor and sluggish proformance . I have only four in the startup but have seen people with over 20 .Check this; http://www.mlin.net/StartupCPL.shtml , and look here too; http://www.pacs-portal.co.uk/startup_index.htm , and click start, run, and then type in this; msconfig.exe to open up the System Configuration Tool, then click the startup tab, which also shows what starts and runs with XP. uncheck what you don't want to start up . And here is a helpful site to trim down some services; http://www.blackviper.com/WinXP/servicecfg.htm
    When done run defrag . Run Hijackthis and paste the log in your next post . Hope this has helped .
     
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