1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Facebook freezes my computer

Discussion in 'Web & Email' started by Tipsycat, Oct 8, 2011.

Thread Status:
Not open for further replies.
  1. Tipsycat

    Tipsycat Thread Starter

    Oct 8, 2011
    I know this has been posted before, but I haven't quite found the answer yet.

    I use Facebook with no problem, but over the last few months I've been getting a problem - every time I view photo's/pictures, whether it's anyone elses or even my own photo's, as soon as I try to stop viewing them then the internet freezes. The only way to resolve this is to start the Task Manager to stop the programme, restart the internet and go back on to Facebook.

    I get no problems with the internet at all - and have no problem with Facebook either, except when viewing pics.

    Why is this happening and how can I remedy it (I'm not too technical mind) ....... :-?

    Many thanks :)
  2. Mark1956

    Mark1956 Malware Specialist

    May 7, 2011
    There seem to be quite a few different solutions for this problem but Java gets mentioned in several resolutions. Follow this guide to update to the latest version and then see if it has fixed the problem.
    • Download the latest version of Java Runtime Environment (JRE) 6
    • Accept the license.
    • Scroll down to: (Depending on your operating system) Windows x86 Offline 15.77 MB jre-6u25-windows-i586.exe OR Windows x64 16.09 MB jre-6u26-windows-x64.exe
    • Save the file to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each of the Java versions.
    • Close Add/Remove.
    &#8226; In Windows Explorer, navigate to C:\Program Files\Java <----- this folder. Delete any subfolders.
    &#8226; Do NOT delete C:\Program Files\JavaVM <----- this folder, if found!
    &#8226; Reboot your computer once all Java components are removed.
    &#8226; Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.
    NOTE: As always during installations, beware of any pre-checked option to install a toolbar. If you do not want it, UNcheck it.
    Delete the downloaded installation file after completing the above procedure and reboot if not prompted to do so.
    Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.
    To disable the JQS service if you don't want to use it:
    &#8226; Go to Start-->Control Panel-->Java-->Advanced-->Miscellaneous and uncheck the box for Java Quick Starter.
    &#8226; Click Ok and reboot your computer.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1021307