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Facebook Issues

Discussion in 'Web & Email' started by kbcouch01, Dec 2, 2019 at 5:54 PM.

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  1. kbcouch01

    kbcouch01 Thread Starter

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    I cannot get this resolved anywhere and Facebook Help is a complete joke, when you send a ticket you don't get an answer...I cannot get my timeline to load. Sometimes I will be scrolling away and see 20+ posts then all the sudden it goes to a blank post and no further. So I refresh and then I might see 2-5 and it keeps doing it. I have cleared cache, temp files, my Chrome is up to date, I am beyond frustrated!!
     
  2. Couriant

    Couriant Trusted Advisor

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    Does it only happen in Chrome, or does it happen in other browsers?

    Have you tried Incognito mode?
     
  3. kbcouch01

    kbcouch01 Thread Starter

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    Yes it does it in Explorer, no idea what incognito mode is!
     
  4. Couriant

    Couriant Trusted Advisor

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    In Chrome, click on Tools (three dots on the top right) then choose New Incognito Mode. Basically it will not use the cache, nor save anything.
     
  5. kbcouch01

    kbcouch01 Thread Starter

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    Yes it does it in incognito mode as well!
     
  6. Couriant

    Couriant Trusted Advisor

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    Do you have any network security programs like Norton or McAfee?

    Do you use facebook on another device or computer?
     
  7. kbcouch01

    kbcouch01 Thread Starter

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  8. Couriant

    Couriant Trusted Advisor

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    Facebook did have this issue that affected a lot of people. I see it too sometimes but not within 20 posts...

    If at all possible, can you use someone's computer (friend/family/work/school/library) to make sure it's not your account?
     
  9. kbcouch01

    kbcouch01 Thread Starter

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    It doesn't do it on my phone
     
  10. Couriant

    Couriant Trusted Advisor

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    Do you use the app or the browser on your phone?
     
  11. kbcouch01

    kbcouch01 Thread Starter

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  12. Couriant

    Couriant Trusted Advisor

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    Try using the browser, and also make sure your phone is connected to your wireless connection
     
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