1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Facebook - locked out of account

Discussion in 'Web & Email' started by Stephanie179, Jan 6, 2020.

Advertisement
  1. Stephanie179

    Stephanie179 Thread Starter

    Joined:
    Jan 6, 2020
    Messages:
    2
    Hello,

    So, I recently renewed my telephone number and deleted the Facebook app.

    I had the 2 step authentication set up but didn’t update my phone number before I logged out. (Not deactivated)

    I now can’t get on Facebook. It asks for the 6 digit code sent to my phone or to use code generator (can’t get on app).

    I filled out a form and sent a picture of my ID almost 6weeks ago and I’m still yet to hear.
    Is there anything that I can do to get back in my account? Please help!!
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,908
    First Name:
    James
    to confirm, you cannot use a code generator app on your phone? Is the phone a complete new one or did you just change the phone number?
     
  3. Stephanie179

    Stephanie179 Thread Starter

    Joined:
    Jan 6, 2020
    Messages:
    2
    I had the app uninstalled stupid iPhones and their lack of storage!!

    so I can’t access the code generator. I don’t have any other phone or tablet that I can sign in on either.

    I filled out the form over a month ago. But there’s very little information on how long they take to get back to you.
     
  4. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,908
    First Name:
    James
    Unless there is another computer that you have used and logged into before (like a work computer), there is not much you can do but wait.
     
  5. PhillipBarton

    PhillipBarton

    Joined:
    Feb 11, 2020
    Messages:
    7
    Where did you find the form
    To fill out to contact Facebook ? I’m going through a similar situation and need to contact them...???????
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...

Short URL to this thread: https://techguy.org/1238253

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice