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Factory Reset Help with alienware/dell

Discussion in 'Windows 7' started by deathwishxvi, Jul 15, 2012.

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  1. deathwishxvi

    deathwishxvi Thread Starter

    Joined:
    Jul 15, 2012
    Messages:
    1
    Hi, im trying to factory reset my computer because i'm just tired of having a full HD, and random software from years ago. Anyways, my current OS is Windows 7 and I have an Alienware m15x. Now i've read up on a few ways to restore this specific computer, however, I don't have the installation disc, AlienRespawn/DellDataSafe does not appear when press f8 at boot menu, and i don't have a factory system image to recover from apparently. So with this being said, Is there anyway to factory reset? I have a bootable USB drive with windows 7 recovery on it, but I need a system image or something I believe. I've also tried download AlienRespawn Win 7 patch off of alienware.com but when I try to use it it says "Change.MBR failed"
     
  2. Dell-Kris

    Dell-Kris Dell Representative

    Joined:
    Apr 12, 2012
    Messages:
    136
    Hello,
    My name is Krishna and I work for the Social Media and Community Team at Dell. The restore process can also be initiated within windows. Try the steps mentioned in the below link and see if it helps.
    http://support.dell.com/support/top...c=us&cs=19&docid=439099&doclang=en&l=en&s=dhs
    If this doesn't help, I would suggest you call our technical support department at (866) 287-6727.

    Regards,
    Dell-Kris K
     
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