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Factory reset locked laptop.

Discussion in 'Windows 7' started by tagrant25, Jan 28, 2016.

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  1. tagrant25

    tagrant25 Thread Starter

    Jan 28, 2016
    I am very stuck and confused. I have been trying factory reset my late brothers laptop so it can be used as new but it has a bitlocker key and admin password and I can't access any menus to reset the laptop. I'm not interested in saving files or restoring the system, I just want to completely wipe the laptop and start fresh. Any ideas on how to do this? It's a dell latitude e7250 on windows 7 enterprise.

  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    What's the exact "service tag" number and/or "express service code" number on that Dell Latitude E7250 laptop?

    Was it privately-owned or business-owned?

    This model laptop appears to originally come with Windows 8 Pro 64-bit, but I can't confirm that.
    The rules here don't allow us to assist with a password-protected computer because we have no way of knowing the real intent of the person who's trying to access it.

    I'm not familiar with and have never used BitLocker, so I don't know if it prevents the use of the laptop's built-in factory restore partition or if it prevents the use of a factory restore disc kit.

    Last edited: Jan 28, 2016
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