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factory reset

Discussion in 'Windows 7' started by taryngoodwin, Mar 13, 2018.

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  1. taryngoodwin

    taryngoodwin Thread Starter

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    i accidentally deleted a bunch of stuff on my computer. i’ve have tried watching the “how to download a browser without a browser” videos but none of them work. i’ve resorted to doing a factory reset. a have a slight problem, being that my keyboard does not work. when the computer is booting up i’m not able to go to the screen for me to be able to do that because my keyboard doesn’t work. please help!!
     
  2. dckeks

    dckeks

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    Do you have another keyboard to test? Is this a laptop or desktop? Did the keyboard work before the factory reset?
     
  3. taryngoodwin

    taryngoodwin Thread Starter

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    th s is on an hp elite book laptop
     
  4. dckeks

    dckeks

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    Okay, Does the keyboard light up or work when first starting up. Were you able to perform the factory reset or are you saying you cannot because the keyboard does not work? Do you have a USB keyboard you can connect to the laptop and test?
     
  5. taryngoodwin

    taryngoodwin Thread Starter

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    no it doesn’t work at all so i was not able to do the factory reset. i might have a usb keyboard at home but what can i do if i don’t?
     
  6. dckeks

    dckeks

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    That is about your only option then if your keyboard does not work at all. If you are comfortable opening it up then you can check the keyboard ribbon connectors for loose connections. This is sometimes the cause.
     
  7. taryngoodwin

    taryngoodwin Thread Starter

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    i am trying to factory reset my computer now but when i press escape when the computer is starting up it doesn’t give me any options like that
     
  8. taryngoodwin

    taryngoodwin Thread Starter

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    i need help. i somehow deleted a bunch of stuff on my computer including my browsers. i have tried watching the how to download a browser without a browser videos but i can’t get any of them to work. someone pls help!
     
  9. Simeon Naranjit

    Simeon Naranjit

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    Which browsers did you delete and how did you delete them? Did you uninstall them, delete them to the recycle bin and then cleared that out, delete program files from their directory, etc... ?
     
  10. dckeks

    dckeks

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    What is the exact mode of your hp laptop? It may or may not have a factory reset option. If not, then you will either have to get a disk from HP for your model or Reinstall Windows 7.

    Is your keyboard working now or at least when it starts up?
     
  11. snuffleufflegus

    snuffleufflegus

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    If you have accidently deleted files for internet explorer,you could try reinstalling it.

    1.Go to control panel/programs/programs and features.
    2.On the left click on "Turn windows features on or off".
    3.In the windows features box that appears,uncheck "Internet explorer".
    4.It may ask you to reboot.If not,reboot anyway's.
    5.Upon reboot,repeat steps 1 and 2,only this time for step 3 put a check mark back in the box beside "internet explorer" so that it will reinstall it.
    6.when it's finished installing,it may ask to reboot.If not,do so anyway's.

    Hopefully that fixes the problem.

    On another note,if you have other browsers installed like chrome/ff..etc..Got to control panel/programs/programs and features and uninstall them.It may however give you an error where you removed/deleted files pertaining to the browsers.
    If it cant uninstall the program,it may ask you if you want to remove the program from the list.Click "Yes".

    I would then do a disk cleanup using ccleaner to rid your computer of any left over files before reinstalling any other browsers. ( do not use the registry cleaner in ccleaner).only use the "cleaner".

    If you succeed in reinstalling internet explorer,you can then use internet explorer to reinstall chrome/ff or whichever browsers you previously had.
     
    Last edited: Mar 14, 2018
  12. taryngoodwin

    taryngoodwin Thread Starter

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    a found a keyboard to connect through usb. i have an hp elitebook 8840p
     
  13. dckeks

    dckeks

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  14. taryngoodwin

    taryngoodwin Thread Starter

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    will you explain it to me please
     
  15. taryngoodwin

    taryngoodwin Thread Starter

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    none of those are working. i don’t have any of the options that it says i should
     
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