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factory restore help

Discussion in 'Windows 7' started by jayjay77, Sep 8, 2019.

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  1. jayjay77

    jayjay77 Thread Starter

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    hi guys , some advice needed if possible.

    long story short i have a laptop from a previous employer that id like to factory restore and give to a friend.
    the laptop doesn't seem to have the recovery manager options that you get during start up routines and i can't access through windows as the password has timed out ( was part of company security system to change passwords every few months.
    any advice appreciated.
    its a hp elite book 840
     
  2. bassfisher6522

    bassfisher6522

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    What OS is this running?

    In disk management, is there a recovery partition.....usually labeled ad D drive. It should be about 12 to 15 GB in size. Then using HP recovery manager, you should be able to reset to factory install. It may not be there as this is a business laptop and that has all been removed for security reasons.
     
  3. jayjay77

    jayjay77 Thread Starter

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    Hi, it’s windows enterprise 7. I can’t seem to get any recovery options during the boot up . I suspect the partition Is indeed removed so was trying for any other options.
     
  4. bassfisher6522

    bassfisher6522

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    It's not during boot up....go to "disk management" by right clicking the start button. Then select disk management and in the pop up window, what does it show? The HP recovery manager would be listed int the programs list. Skip the back up files portion.

     
  5. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    The HP EliteBook 840 series laptops have several models, so we need to determine which one you have.
    What's the exact product number(P/N) and serial number(S/N) on yours?
    What's the exact Windows version on its Certificate-Of-Authenticity sticker(if it has one)?

    --------------------------------------------------------------
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I'm sorry but you can't use a Windows 7 Enterprise PC for personal use. It's a violation of the licensing agreement. The only option is to purchase another version of Windows (preferably higher than 7 if the hardware will support it) with a valid retail license and install Windows which will wipe everything from the computer. Or just give it to them and let them purchase it since they're getting the hardware for free.
     
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