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Factory Restore - On It's Own, By Its Self ???

Discussion in 'Windows 7' started by Psnw, Dec 29, 2012.

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  1. Psnw

    Psnw Thread Starter

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    Toshiba L775D - S7340
    Wndows 7

    I am working a friends laptop to try a recover pictures, documents, ect.

    They were working on battery power when they noticed a low battery warning. Once they plugged it in the screen went black. In their words... "Black black". Thinking the battery needed to be charged they called it a night and went to bed. The next morning they pressed the Power Button and it started to boot up. But, it was loading all the Toshiba factory goodies and drivers from scratch.

    It appears for some reason that factory restore was called up but from the explanation my friend gave me sounds to be like they didn't do anything to bring up the screen or OK the process....it just did it when powered on.

    Thinking about it, it is kinda scarey to think one could boot their machine and have it wipe the system and start fresh. I guess one good thing learned here is to backup, backup backup. Currently running Ease US and trying to recover some of their goodies...or as much as I can.

    Anyone have any ideas on how or what may cause this to happen?
     
  2. Lance1

    Lance1

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    Well that process does not happen in one step! There are hoops you need to jump through to get to that point, as you are well aware. Toshiba as well as all the other major producers of computers have put fail safes in place to prevent a user from whipping out the OS inadvertently. IMO, this smells a little fishy to me. I think you need to put then under a bare light bulb.
     
  3. replay

    replay

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    yeah..... one thing i have found that generally people will not tell u how they screwed up their own computer............i have fixed many computers where the owner says "i didn't do nothing" then the truth comes out!!!!
    one guy recently played that game .....later he confessed he spillled coffee on the ol' keyboard
     
  4. Psnw

    Psnw Thread Starter

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    I would ... but is our pastors wife. I asked her if there were any steps that she had to take to initiate the process and she said no.... it just started loading when she powered it up. So she is a "First time user" a second time around.
     
  5. Psnw

    Psnw Thread Starter

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    I remember doing the coffee thing once... first time and last time... knock on wood.
     
  6. Lance1

    Lance1

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    Like I said, Fishy. She messed up. This being touchy ground as being the pastor's wife... What can you do? Your the tech... Fix it. Keep the peace in your faith.
     
  7. Psnw

    Psnw Thread Starter

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    Do what I can with it. I already told I couldn't make any promises.

    While I won't and can't rule out user error, I was wondering if there could be another possible cause such as corrupt file system, hardware problem or some other nefarious reason.
     
  8. Lance1

    Lance1

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    No.. To many variables that would causes this from occurring. It would, IMO, Be user intervention. If there is another member that is more informed on this issue that could comment on the opposite, but I doubt it.
     
  9. dvk01

    dvk01 Moderator Malware Specialist

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    theoretically, it could happen with a faulty keyboard or stuck key . Many Toshiba computers with an inbuilt recovery option have the ability to boot direct to recovery option by pressing & holding the 0 key while booting. If that key was held down "accidentally" then an impatient user could have pressed the enter key without reading the screen properly that caused the recovery options to start
     
  10. Lance1

    Lance1

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    Its not one or two key sequences that initiate the Toshiba system recovery. Like I said, there are hoop you need to jump through.

    I am not aware of a backdoor procedure that will bypass this process.
     
  11. dvk01

    dvk01 Moderator Malware Specialist

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  12. Lance1

    Lance1

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    Thank you dvk01. I was not aware of that option. That's what I love about computers, you never stop learning. I also love the word "Theoretically" It opens the door to the debate room every time.:D
     
  13. dvk01

    dvk01 Moderator Malware Specialist

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    If there is one thing that I have learned in this world, it is that a computer and its user will always find a way to surprise us and anything is possible with computers.
     
  14. Psnw

    Psnw Thread Starter

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    I could hold this as a possibility. She is an older user, perhaps not knowing she was saying yes to let to disaster. Without being there and seeing it for myself one just can't know for certain what really happened.
     
  15. Lance1

    Lance1

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    Did Ease US recover anything?
     
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