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In order to better respond to your question or problem

We require more detailed and specific information



Please repost your request with:

Computer: Brand Name

Age of system:

CPU: Brand, speed

Ram: Type, amount, speed

Peripheral devices

Operating system: Windows 98, 98SE, ME, XP Home, XP Pro, Other

Do you run Anti-Virus software: Brand Name, version #, date of most recent AV signature file



For Video or Graphic problems

Video Card: Brand Name, type, speed, Chipset, driver version and date

Video settings: resolution, advanced settings



For Internet problems:

Modem: Brand name and date of driver

Type connection: dial-up, cable, sat/DSL, other

Browser: IE, Netscape, version #



For Network problems:

LAN card(s): Brand, # of cards

Router: Brand name, type

# machines on network

Network settings and IP configuration



Please state your specific problem and when it started

Did you change anything, install anything before the problem started?

List any recently installed software

List software running in background ie: anti-virus program, mail programs, backup software.

Any power disruption or incomplete shutdowns

Failed Scandisk/chkdsk or defrag attempts

Use of any “tune-up” utilities, registry utilities, system diagnostics, other third party utility software

Recent downloaded software

Any new programs or files that have recently appeared in your STARTUP menu or msconfig STARTUP listing



This information may be of critical importance in locating and correcting the source of your problem. Please note any additional information or detail about the problem that may be of value in our assessment of the problem.



Thank you.
 
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