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Failed external hard drive?? Help!!

Discussion in 'Hardware' started by pixie164, Aug 20, 2011.

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  1. pixie164

    pixie164 Thread Starter

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    Hi

    I have a WD external portable hard drive which i have been using to store all my life on; work folders, family photos...everything. It was working fine on Thursday. It has not been dropped/damaged/nothing has changed to it's use. You guessed it, on Friday it stopped working...

    When i plug it in (USB) it makes the 'bleep' noise so i know it's been detected by the computer. It shows up in 'Device Manager' as working properly. The power light is on....all looks good....but it does not appear in 'My Computer', nor can i access any files at all. When i normally plug it in a window pops up asking me if i want to play/view files...this now does not happen.

    What can i do? I have tried using different USB ports, i have tried different computers. When i opened the casing it goes directly to USB, so you cant just change the connector....

    Can you advise me of costs and timescale. I do hope someone might be able to help me somehow, or recommend someone who can?? Like i said...this has my LIFE on it!

    Fingers crossed x
     
  2. Noyb

    Noyb Trusted Advisor

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    Can you get the HDD out of the enclosure without breaking anything ??
    Does the HDD sound like it's spinning ??
     
  3. pixie164

    pixie164 Thread Starter

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    yes, to me it sounds like it's spinning, there's certainly no 'clicking'!. When it is connected to the computer it starts spinning, then stops after approx 30 seconds or so...
     
  4. Noyb

    Noyb Trusted Advisor

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    Before you tear it apart ... Try turning you computer off ... and the external ..
    Remove the wall power to your computer for several minutes ..
    Then turn the computer back on ... With your Fingers crossed x

    And Welcome to the TSG Forum
     
  5. pixie164

    pixie164 Thread Starter

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    i've tried all the basic troubleshooting options....
     
  6. Noyb

    Noyb Trusted Advisor

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    What's the Make n Model number of the external ??
    If you have a Laptop .. Also remove the battery for several minutes.
    A master power reset is a really long shot .. But it's worth a try
     
  7. pixie164

    pixie164 Thread Starter

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  8. Noyb

    Noyb Trusted Advisor

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    If you've tried all the trouble shooting tricks .. the next step is to get the HDD out of the external ..
    and replace the enclosure .. or connect the HDD internally in your computer or with another USB adapter.

    Since this a USB powered external .. there are USB Y adapters that will double the USB power to the external.

    The HDD is usually more reliable than the enclosure .. we can hope
     
  9. pixie164

    pixie164 Thread Starter

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    it's usb powered
     
  10. Noyb

    Noyb Trusted Advisor

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    I saw that .. I edited my earlier post
     
  11. Noyb

    Noyb Trusted Advisor

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    I have one of These ....
    After I got the HDD out of the enclosure .. I'd hook it up with this adapter ..
    The first thing to test is see if the HDD is spinning when powered from the wall power
     
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