I have a new (November) Dell Inspiron laptop, running windows 7 and it will no longer connect wirelessly. The modem is working, as I am presently connected directly to it. The router has excellent connectivity, yet when I try toconnect to the internet the connection is spotty, slow or not at all. I ran the intel Proset Wireless Tools and get the following message: Failed ping test. Default gateway, DHCP server. Attempted to talk with "Dan"the universal name for all male Dell techs but he said I didn't pay for the software warranty service but I could purchase for $239. Since I am skeptical about paying for something that turns out to be an unchecked box, I am trying this route.