Failed ping test. Dell Inspiron

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etbrand

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Jan 12, 2013
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I have a new (November) Dell Inspiron laptop, running windows 7 and it will no longer connect wirelessly. The modem is working, as I am presently connected directly to it. The router has excellent connectivity, yet when I try toconnect to the internet the connection is spotty, slow or not at all. I ran the intel Proset Wireless Tools and get the following message: Failed ping test. Default gateway, DHCP server. Attempted to talk with "Dan"the universal name for all male Dell techs but he said I didn't pay for the software warranty service but I could purchase for $239. Since I am skeptical about paying for something that turns out to be an unchecked box, I am trying this route.
 

TerryNet

Terry
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Mar 23, 2005
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Make sure you have the latest wireless driver from Dell's web site.

Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

Also show ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 
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