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Failed ping test. Dell Inspiron

Discussion in 'Web & Email' started by etbrand, Jan 12, 2013.

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  1. etbrand

    etbrand Thread Starter

    Joined:
    Jan 12, 2013
    Messages:
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    I have a new (November) Dell Inspiron laptop, running windows 7 and it will no longer connect wirelessly. The modem is working, as I am presently connected directly to it. The router has excellent connectivity, yet when I try toconnect to the internet the connection is spotty, slow or not at all. I ran the intel Proset Wireless Tools and get the following message: Failed ping test. Default gateway, DHCP server. Attempted to talk with "Dan"the universal name for all male Dell techs but he said I didn't pay for the software warranty service but I could purchase for $239. Since I am skeptical about paying for something that turns out to be an unchecked box, I am trying this route.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
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    First Name:
    Terry
    Make sure you have the latest wireless driver from Dell's web site.

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

    Also show ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
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