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Failure to Connect Message for Bluetooth Headphones

Discussion in 'Networking' started by spirittoo, Aug 31, 2019.

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  1. spirittoo

    spirittoo Thread Starter

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    Hello all ... I have a pair of headphones called Soundlogic SS-HP009B. When I try to connect it to my Dell E5430 laptop I get the message that the connection attempt failed and to check that the device is turned on. Well of course it is turn on. I also tried turning it off and back on again before trying to connect ... I also tried rebooting, turning the phones back on and connecting, but no go.[​IMG] There are three control buttons on the headphone ... the power ... the + volume and the - volume. Any idea how to correct this? Thanks for reading my post.

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  2. plodr

    plodr

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    As I posted at another site, I've searched quite a few sites and I am not able to find a model
    Soundlogic SS-HP009B.

    Give an address where you purchased this so I can see that this model actually exists.
     
  3. Couriant

    Couriant Trusted Advisor

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    if you have a smart phone, see if it can connect to that. if it can, then make sure you disconnect it first before connecting to the laptop
     
  4. spirittoo

    spirittoo Thread Starter

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    The headphones were a gift, but it has a family dollar sticker on the box. I was able to connect to the phone, so the problem is with the laptop. The question is ... what?o_O
     
  5. plodr

    plodr

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  6. spirittoo

    spirittoo Thread Starter

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    Do you mean a driver for the headphones because I have drives installed for the bluetooth. I will have to see if I can contact the manufacturer and see if there is one.
     
  7. Couriant

    Couriant Trusted Advisor

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    It could also be the bluetooth technology... it may not be compatible. I have a few bluetooth headphones that won't connect to my PS4...
     
  8. plodr

    plodr

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    No, I don't mean bluetooth that's installed by the maufacturer with your hardware. I mean a driver for that model headset, which is impossible to find.
    I'm not sure you'll get support from Soundlogic because that model is no where to be found on lots of websites I searched. Since I can't find the model, I can't look at a manual.

    The only Soundlogic site I found, apart from sites trying to sell you devices, is in India.
    https://www.soundlogic.in/

    Go here http://www.soundlogic.com/ and you get a consulting firm. the .biz extension is a no-go and so is the .net
    This is a blank page http://www.soundlogic.us/
    This is a production company for concerts
    http://www.soundlogicinc.com/
     
  9. Couriant

    Couriant Trusted Advisor

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    To add to Liz's info, when I look at soundlogic on Amazon, there are so many sellers but none for the actual manufacturer so if you have the documents that came with the headset, can you let us know if there is a phone number / website / email for us to look at?
     
  10. spirittoo

    spirittoo Thread Starter

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    Yes, there is contact info with the manual. Phone : 866 815 4714 M-F and email :[email protected] I plan to contact them today.
     
  11. plodr

    plodr

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    Midwest Trading Group Inc.
    https://www.wholesalecentral.com/midwest/store.cfm?event=aboutus&returnto=http://www.wholesalecentral.com/midwest/Store.cfm
    I suspect, getting another unit still will not allow you to connect on a Windows computer.
    You might just have to settle with using it on a phone.
     
  12. spirittoo

    spirittoo Thread Starter

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    You may be right. I am able to connect a bluetooth speaker to this laptop, so it does have all it needs to do bluetooth. There may be some kind of conflict or it needs a special driver.
     
  13. plodr

    plodr

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    As I said in post #5, Windows lacks the driver. Without that, it will not connect.
     
  14. spirittoo

    spirittoo Thread Starter

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    I checked out the link in post 5 and it gave information on how to connect a device, which I did. Nothing about drivers.
     
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