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Failure to save new file - forced to overwrite on already existing ones

Discussion in 'Windows 7' started by Honze, Jan 25, 2015.

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  1. Honze

    Honze Thread Starter

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    Hi there.

    I'm quite at my wits' end here; I've actually spent a good time with offical windows support, getting very little out of it.
    The whole story is in that link, and I'll summarize it:

    Starting with the last completed Update on this pc, on 12th December, KB3024777, Update for Windows 7 x64 Systems.
    After that there was a Failed update on 13th December, KB915597, Update for Windows Defender (Definition 1.189.1916.0).

    One of these updates pretty much screwed my Asus Laptop.
    I started noticing issues when paint refused to save new images. It prompted me with "depleted files", or "invalid file name" pop ups. It grew worse when it started affecting my photoshop, as it started refusing to import images, spotting a "can not parse the file" error.

    The photoshop issue actually solved itself with a defragmentation at first. And I was - quite - satisfied, because I'd like a working photoshop far better than a problematic paint.

    Now things are getting worse. Far worse.
    The same issues with image files (jpg, png, bitmaps etc.) is now cursing my pdf, word, excel files too.
    As of now, I can't save a new excel worksheet without copy/pasting an old file, overwriting the new one on the old ( keeping the old name ), and only then proceeding to rename the file.
    This issue is annoying to say the least. It doesn't outright kill me, but I fear it is growing in something worse.

    I looked around the web, tried the irfanview to recreate the ( presumably ) missing image files DLL. Nothing.
    Tried going into the register. Nothing.
    All conventional methods availed to nothing.
    Couldn't event go back to a previous systeme restore point, as it apparently wiped out all my restore points, even before I could try my hand with cleaning/defrag etc.

    I was left by the official window support, with the last solution of doing a clean reinstall of windows 7.
    Being this laptop sold as a standalone product, it didn't came with a OS disk.
    The OS restore partition seemingly isn't working at all. Preventing me to use it, even if it was functional.

    The manifacturer never cared answering my questions regarding an OS restore option, sending a disk, or looking into this not working restore partition of mine.

    That said, I came here mainly to get answers that I couldn't "officially" get from the windows support.

    Mainly, if nothing comes to your minds, about any other mean besides the clean windows 7 reinstall, to solve this issue, can anybody tell me if I simply can torrent somewhere a windows 7 Home premium SP1, burn it into a disk and/or key, and use that to do a clean reinstall?
    They always talked about "official" windows 7 OS disk, something that I'm lacking and I failed to found around from anyone I knew still had a windows 7 pc.

    Last but not least, the official windows support never went into clear details if this clean re-install could wipe out my pc.
    Something that I'd truly like to avoid.

    Thanks in advance.
     
  2. Ent

    Ent Trusted Advisor

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    Josiah
    Hi Honze,

    First and foremost, make sure you have a backup of anything you cannot afford to lose.
    It very much sounds like this problem is getting worse, and even if it weren't you don't want to break it in trying to fix things.

    Now, a few little side things.
    I notice from the Microsoft thread that your install is not in English. While it's useful to know what error messages are saying, please also provide the exact text of any error messages.

    Second, you should be aware that this forum does not support torrents and other file sharing programs, including suggesting using them in a solution. I can tell you that if you can borrow a Windows disk it is perfectly legal to install if you have a valid CD key for the appropriate version of Windows. A torrent would be far more dubious and possibly cause even more problems.

    I can also suggest that if you have the ability to burn the restore partition to a disk, it may have tools you'll find useful in addition to simply resetting the machine. Resetting would certainly wipe everything you have on the machine, though it may indeed be the best answer.
     
  3. Honze

    Honze Thread Starter

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    Thanks for the answer.
    The exact translations where the ones I gave, as I haven't found anything similar at all anywhere, nor anyone found any kind of similarity. Besides the "photoshop" can not parse the file format.

    That said, at the very least you've confirmed that I'm facing a wipe anyways, even with a proper W7 OS disk. If I understood correctly? Or were you referring to a restore partition reset?
    I lack the windows 7 disk, only got an official windows XP one so far.

    Just to add, at first I thought I could just run the XP OS, try to reinstall the missing things and then delete the XP OS. Hoping it leaves the restored things for both OS and not the sole XP. Not really sure if that works tho.
     
  4. Ent

    Ent Trusted Advisor

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    I know you've got translations, but please also say what they are in Italian. (If it is an Italian OS)

    I was refering to a partition reset if it comes to that. Have a look though (after you do your backup), as some restore disks also let you do repair installs and other such things which don't wipe your drive.

    That won't work. You can't "install" an OS on top of other stuff, it really needs its own space.

    I can't say much more as I know next to nothing about your computer.
    Information about the make and model of the machine and anything else that's particular, such as what antivirus you're running, would help.
     
  5. Honze

    Honze Thread Starter

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    Alright, thanks. Pretty sure I have either to find another windows 7 disk or toss this pc then.

    That said:
    When saving a new file in the default folder:
    Depleted files as in "File Esauriti"

    When saving a new file in any other folder besides the default one:
    Unvalid file name as in "Nome File non valido"

    That said, antivirus is Eset Nod32, and Comodo firewall.

    And this is the full Dxdiag

    Thanks anyway,
     
  6. lunarlander

    lunarlander

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  7. Honze

    Honze Thread Starter

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    Welp, if nothing better comes out I guess it'd be time to fetch myself a disk and/or something to prepare and usb and do 2+2 without a code.
     
  8. Ent

    Ent Trusted Advisor

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    Well, for starters, as the computer is still bootable you may be able to recover your key.
    Of course that's easy if it's printed on a sticker on the case, but if not one of these may help.
    http://pcsupport.about.com/od/productkeysactivation/tp/topkeyfinder.htm
    However, I have never used these and cannot vouch for them.

    If you get a disk image from the link lunarlander suggested, you may be able to do a repair install.
    http://www.sevenforums.com/tutorials/3413-repair-install.html
    Make sure you get the right disk for your OS.

    Although this should not wipe your system, I would strongly suggest you that you make sure you've done your backups (including writing down your product key) before you do that.
     
  9. Honze

    Honze Thread Starter

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    Nope, nada.

    Got the W7 professional iso, took out the cig to select home premium, upgrade/repair installed it and nothing has changed the problem is still there. Stil can't save on normale mode.

    On the other hand, the pc went blue screen after the first update.
    The blue screen was apparently caused by the wireless card drivers needing an update.

    I even bought a new Window 8.1 pc, installed the antivirus, got frozen and got a full refund in 90 minutes span.
    .... Pretty sure somebody doesn't want me on a pc at this point.
     
  10. dvk01

    dvk01 Moderator Malware Specialist

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    the error message suggests an invalid user name with characters that windows doesn't like or an over long file path

    lets see what this might show us

    Download to Desktop: DDS by sUBs from one of the below locations

    http://download.bleepingcomputer.com/sUBs/dds.com
    http://download.bleepingcomputer.com/sUBs/dds.exe

    double click DDS to run it
    Make sure there is a check mark in DDS txt
    place a check mark in the attach.txt box and then press start

    Do not select any other options unless specifically told to

    When complete, DDS.txt will openand attach.txt will be minimized on your taskbar, click on it to open it

    Save both reports to your desktop.
    DDS.txt
    Attach.txt

    post the contents of both logs back here.
     
  11. Honze

    Honze Thread Starter

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    Alright.

    Attach.txt and DDS.txt.

    I also forgot to mention that the error is fixed, or anyway doesn't happen, ONLY in Safe Mode.
    While the error still persist, preventing me from saving ANY new file, in normal mode.

    I deactivated windows updates, as it gave BSOD to this laptop, with its 170+ mandatory updates on first booting.

    At this point I'm just curious to know if this error, that I strongly believe was created by Windows update going wrong, would force a clean reinstall to be solved.
    Still Thanks for the time spent here.
     
  12. dvk01

    dvk01 Moderator Malware Specialist

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    I will NOT go to dropbox or any other site to retrieve logs
    attach them here
    press reply & then manage attachments and upload the files here, if they are too large to paste in the reply
     
  13. Honze

    Honze Thread Starter

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    Here you go then.
     

    Attached Files:

  14. dvk01

    dvk01 Moderator Malware Specialist

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    I can't see any obvious causes there
    looks like a full reinstall will be the only cure
     
  15. Honze

    Honze Thread Starter

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    Alright then, thanks. As I feared.

    Any final insight and/or link to any thread on how to propely prepare a repair partition clean reinstall?
    Or it just wipe everything without needing me to take any step aiding the process, before starting it?!

    I'll buy another pc at this point, I need to work, but at the very least I'd like this still "fuctioning" machine to be on the side. Just in case.

    Thanks in advance.
     
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