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In Progress Fake Security Alert Popping up While Idle in Edge

Discussion in 'Virus & Other Malware Removal' started by pugly, Jun 30, 2019.

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  1. pugly

    pugly Thread Starter

    Joined:
    Jul 23, 2003
    Messages:
    233
    This happens on my pc periodically. I'm at my computer with a web browser open to one more tabs. And all of a sudden the webpage and dialogue window shown in the attached jpeg pop up, along with an unending audio alert saying something to the effect of "Your pc has been compromised (beep beep beep)."

    I think it only happens with Edge open, but I'm not sure I recall every singe instance.

    FakeAlert.jpg

    It persistently reopens the dialogue box right after I close it. The way I get rid of both finally (until they pop up again inevitably later) is to position the dialogue box so the [x] button is sitting on top of the [x] button of the browser window or offending tab, and quickly close both in succession (before the dialogue pops up again).

    SysInfo:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: AMD Ryzen 5 1600 Six-Core Processor, AMD64 Family 23 Model 1 Stepping 1
    Processor Count: 12
    RAM: 16330 Mb
    Graphics Card: Radeon RX Vega, -1 Mb
    Hard Drives: C: 222 GB (58 GB Free); D: 465 GB (280 GB Free); E: 931 GB (535 GB Free);
    Motherboard: Micro-Star International Co., Ltd, X370 GAMING PRO CARBON (MS-7A32)
    Antivirus: Windows Defender, Enabled and Updated
     
  2. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    551
    Hi pugly, welcome to the Tech Support Guy malware removal forum.

    I am iMacg3 and will be helping you with your computer problems.

    Please keep the following information in mind before we begin:
    • Back up any important data before we continue.
      • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
    • Do not run any fixes or tools on your system unless I request that you do so.
      • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
    • Please read all instructions carefully, and complete them in the order listed.
      • Items that are especially important will be highlighted in bold or red.
    • If your computer seems to start working normally, please don't abandon the topic.
      • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
      • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
    • If you have questions at any time during the cleanup, feel free to ask.

    ---------------------------------------------------
    Farbar Recovery Scan Tool (FRST)

    Download Farbar Recovery Scan Tool - 64 bit and save it to your desktop.
    • Right-click FRST64.exe then click "Run as administrator"
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
    • Please copy and paste the logs in your next reply.

    ---------------------------------------------------

    In your next reply, please include:
    • FRST.txt
    • Addition.txt
     
  3. pugly

    pugly Thread Starter

    Joined:
    Jul 23, 2003
    Messages:
    233
    Ok, here they are. I don't know if it's related but I'm also experience crashes about once a week. There's no BSOD and no memory dumps are made.
     

    Attached Files:

  4. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    551
    Hi pugly,

    Do you recognize the Firefox extension BetterTTV?

    ---------------------------------------------------
    Farbar Recovery Scan Tool - Fix

    • Highlight the contents of the below code box and press Ctrl + C on your keyboard:
      Code:
      Start::
      CreateRestorePoint:
      EmptyTemp:
      CloseProcesses:
      HKU\S-1-5-21-1329103876-281764019-491347953-1001\...\MountPoints2: {2358fa27-c08c-11e8-9a82-806e6f6e6963} - "F:\viewer.exe" 
      S0 amdkmafd; System32\drivers\amdkmafd.sys [X]
      S2 AMDRyzenMasterDriver; \??\C:\Program Files\AMD\Performance Profile Client\RyzenMaster\AMDRyzenMasterDriver.sys [X]
      Shortcut: C:\Users\Public\Desktop\Heaven Benchmark 4.0.lnk -> E:\Heaven Benchmark 4.0\heaven.bat (No File)
      FirewallRules: [{E1CE48DE-E55B-4074-8F3E-BCADC2787363}] => (Allow) C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe No File
      FirewallRules: [{7CE6D152-6D9B-450A-ADAB-06EB59A1A873}] => (Allow) C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe No File
      FirewallRules: [{2FE1D5A1-B365-4329-AC0B-D8B6089727EB}] => (Allow) C:\Program Files (x86)\Steam\steamapps\common\Spelunky\Spelunky.exe No File
      FirewallRules: [{48F03DAB-819C-470C-A475-04A3443A2469}] => (Allow) C:\Program Files (x86)\Steam\steamapps\common\Spelunky\Spelunky.exe No File
      FirewallRules: [TCP Query User{457BE537-FEE0-4357-8527-55B12386A032}C:\program files (x86)\surfeasy vpn\client\surfeasyvpn.exe] => (Allow) C:\program files (x86)\surfeasy vpn\client\surfeasyvpn.exe No File
      FirewallRules: [UDP Query User{7EA0AF36-5111-446D-B889-36E0FB3B5509}C:\program files (x86)\surfeasy vpn\client\surfeasyvpn.exe] => (Allow) C:\program files (x86)\surfeasy vpn\client\surfeasyvpn.exe No File
      FirewallRules: [{11C360E1-BE05-4538-A4AF-57FC615E4586}] => (Allow) D:\SteamLibrary\steamapps\common\XCom-Enemy-Unknown\Binaries\Win32\XComGame.exe No File
      FirewallRules: [{2C26BE37-9496-4933-8E4E-31321B511FAD}] => (Allow) D:\SteamLibrary\steamapps\common\XCom-Enemy-Unknown\Binaries\Win32\XComGame.exe No File
      FirewallRules: [TCP Query User{9D8AA4AF-645E-427B-96A3-F7239F02D5FC}D:\program files (x86)\epic games\subnautica\subnautica.exe] => (Allow) D:\program files (x86)\epic games\subnautica\subnautica.exe No File
      FirewallRules: [UDP Query User{479CE904-33ED-4E68-82D0-F881695DD39D}D:\program files (x86)\epic games\subnautica\subnautica.exe] => (Allow) D:\program files (x86)\epic games\subnautica\subnautica.exe No File
      FirewallRules: [{6E275BA4-548B-4E47-B07F-9AAD3A952C36}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame_BE.exe No File
      FirewallRules: [{075F2E42-57CC-444F-8A19-6581FAD49AB1}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame_BE.exe No File
      FirewallRules: [{CF72AD3A-A20F-4B96-9B7A-69A913F615EB}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame.exe No File
      FirewallRules: [{965FE83F-5376-4592-A6B7-F591DA027A68}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame.exe No File
      FirewallRules: [{2F316B7F-1058-43FA-A592-A1802FC7C064}] => (Allow) D:\SteamLibrary\steamapps\common\RESIDENT EVIL 2  BIOHAZARD RE2\re2.exe No File
      FirewallRules: [{2B5D21EA-E01D-4656-9A3B-8C23E7B692EF}] => (Allow) D:\SteamLibrary\steamapps\common\RESIDENT EVIL 2  BIOHAZARD RE2\re2.exe No File
      FirewallRules: [{CF4094D3-D7B6-4BE0-A923-DD02300DC8A1}] => (Allow) C:\Users\Matthew\Downloads\OriginThinSetup.exe No File
      FirewallRules: [{CC106929-1F99-44EE-915D-96395EDFE0CA}] => (Allow) C:\Users\Matthew\Downloads\OriginThinSetup.exe No File
      FirewallRules: [{CA744566-4F68-4D2D-97C9-7C374E59E567}] => (Allow) C:\Users\Matthew\Downloads\OriginThinSetup.exe No File
      FirewallRules: [{7D5A161B-E213-4013-8545-CBC2A57E2F42}] => (Allow) C:\Users\Matthew\Downloads\OriginThinSetup.exe No File
      FirewallRules: [TCP Query User{1B1236D4-1F8B-4230-B17B-39C06897C33C}C:\program files (x86)\origin games\apex\r5apex.exe] => (Allow) C:\program files (x86)\origin games\apex\r5apex.exe No File
      FirewallRules: [UDP Query User{0362C972-0395-4726-BD76-86C025715B82}C:\program files (x86)\origin games\apex\r5apex.exe] => (Allow) C:\program files (x86)\origin games\apex\r5apex.exe No File
      FirewallRules: [{9BD3057E-EA4E-46E3-84C9-EC7546F929FB}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame_BE.exe No File
      FirewallRules: [{5568A013-3633-4E46-852B-416CB7C30B94}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame_BE.exe No File
      FirewallRules: [{04709B39-CED7-4349-AFC8-069027DEAE63}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame_BE.exe No File
      FirewallRules: [{76B6A599-3374-4999-A59C-D5C07B7B0DC0}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame_BE.exe No File
      FirewallRules: [{4622EE6B-4D6E-42DE-97E4-4F8915AF8E4F}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame.exe No File
      FirewallRules: [{AF60D5B3-CABA-42D4-8384-36DA315D438F}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame.exe No File
      FirewallRules: [{D6D82B07-C797-4D3A-A338-BB470515457C}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame.exe No File
      FirewallRules: [{8E708024-1661-4870-8D76-6828CC80A1AD}] => (Allow) D:\SteamLibrary\steamapps\common\ATLAS\ShooterGame\Binaries\Win64\AtlasGame.exe No File
      FirewallRules: [{DCEF7A37-5D2F-4B8C-BFA3-8D5BFDA42CE1}] => (Allow) C:\Users\Matthew\Downloads\OriginThinSetup.exe No File
      FirewallRules: [{8AB1845D-7647-458D-A8E6-0806357FB619}] => (Allow) C:\Users\Matthew\Downloads\OriginThinSetup.exe No File
      FirewallRules: [{9CA2E2A5-D2BD-44E8-B1A7-6393E328AB3B}] => (Allow) D:\SteamLibrary\steamapps\common\RESIDENT EVIL 2  BIOHAZARD RE2\re2.exe No File
      FirewallRules: [{01F39273-EF0D-4D6A-82FD-83D8D3187967}] => (Allow) D:\SteamLibrary\steamapps\common\RESIDENT EVIL 2  BIOHAZARD RE2\re2.exe No File
      FirewallRules: [{4E2941DD-0E3B-41CD-94C8-D08697E8ADCC}] => (Allow) D:\SteamLibrary\steamapps\common\RESIDENT EVIL 2  BIOHAZARD RE2\re2.exe No File
      FirewallRules: [{C584E8B9-282B-4B76-8141-2764B871ADD5}] => (Allow) D:\SteamLibrary\steamapps\common\RESIDENT EVIL 2  BIOHAZARD RE2\re2.exe No File
      FirewallRules: [{C6FC1AD7-5AA3-4851-99FE-D7408C890585}] => (Allow) C:\Program Files (x86)\Steam\steamapps\common\Spelunky\Spelunky.exe No File
      FirewallRules: [{7D9EB364-DD2B-41AC-B43F-4D2BE273F73F}] => (Allow) C:\Program Files (x86)\Steam\steamapps\common\Spelunky\Spelunky.exe No File
      FirewallRules: [{525F02F7-CA7B-4562-B5DA-7DDDAA4CEB6D}] => (Allow) C:\Program Files (x86)\Steam\steamapps\common\Spelunky\Spelunky.exe No File
      FirewallRules: [{EA26ACD6-1303-46D2-B815-230079924247}] => (Allow) C:\Program Files (x86)\Steam\steamapps\common\Spelunky\Spelunky.exe No File
      FirewallRules: [{5982740E-6331-4528-BC32-F62C28A610DF}] => (Allow) C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe No File
      FirewallRules: [{76EB0470-A8FF-4746-9D85-377BD41DB5BA}] => (Allow) C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe No File
      FirewallRules: [{9065B7EA-EF87-47D2-9283-13BCC4A652C3}] => (Allow) C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe No File
      FirewallRules: [{EFF796D5-ACF0-42A8-943E-5A7E5A9E2134}] => (Allow) C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe No File
      FirewallRules: [{F51D1791-0B66-47E2-ADA7-6CB8342BC3E9}] => (Allow) D:\SteamLibrary\steamapps\common\XCom-Enemy-Unknown\Binaries\Win32\XComGame.exe No File
      FirewallRules: [{F0D9A985-6FB0-4FD2-82DE-567706209036}] => (Allow) D:\SteamLibrary\steamapps\common\XCom-Enemy-Unknown\Binaries\Win32\XComGame.exe No File
      FirewallRules: [{06152B81-7575-4898-830E-513A5CD1D15B}] => (Allow) D:\SteamLibrary\steamapps\common\XCom-Enemy-Unknown\Binaries\Win32\XComGame.exe No File
      FirewallRules: [{DF06ED5E-0561-4464-A867-A23F2D3902D8}] => (Allow) D:\SteamLibrary\steamapps\common\XCom-Enemy-Unknown\Binaries\Win32\XComGame.exe No File
      FirewallRules: [{A36610E5-FF16-49B8-A4F2-B28981A1CF54}] => (Allow) D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivboot.exe No File
      FirewallRules: [{40A3B824-9028-4FED-AE71-C4CDAB1F7EE0}] => (Allow) D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivboot.exe No File
      FirewallRules: [{9A431B05-B00F-48D0-AE8E-C185FB3B762A}] => (Allow) D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe No File
      FirewallRules: [{1815AC21-237A-4CB5-B3B5-AF305817FBF9}] => (Allow) D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe No File
      FirewallRules: [{60976314-F088-49C2-B9DB-4F271FF8CF94}] => (Allow) C:\Program Files (x86)\Origin Games\Apex\EasyAntiCheat_launcher.exe No File
      FirewallRules: [{039F48C4-EA24-43F8-9FCC-4F773FCD6C2D}] => (Allow) C:\Program Files (x86)\Origin Games\Apex\EasyAntiCheat_launcher.exe No File
      FirewallRules: [{41316687-CBF2-437D-9F88-422BA4806D9A}] => (Allow) E:\SteamLibrary\steamapps\common\RESIDENT EVIL 2  BIOHAZARD RE2\re2.exe No File
      FirewallRules: [{085272C0-15C7-4032-A48F-9115AE84AEC5}] => (Allow) E:\SteamLibrary\steamapps\common\RESIDENT EVIL 2  BIOHAZARD RE2\re2.exe No File
      FirewallRules: [{5BACC44C-8449-4BD0-BEEF-AF03B8132748}] => (Allow) E:\SteamLibrary\steamapps\common\XCom-Enemy-Unknown\Binaries\Win32\XComGame.exe No File
      FirewallRules: [{51D755DD-7CE3-4C24-92BD-F4764784AA07}] => (Allow) E:\SteamLibrary\steamapps\common\XCom-Enemy-Unknown\Binaries\Win32\XComGame.exe No File
      FirewallRules: [{E7CDD67B-95B7-4D5D-B661-9D8D0B60EB20}] => (Allow) E:\Origin Games(EA)\Apex\EasyAntiCheat_launcher.exe No File
      FirewallRules: [{2928BDCD-4B57-47B1-B1BC-60D7A04B5F07}] => (Allow) E:\Origin Games(EA)\Apex\EasyAntiCheat_launcher.exe No File
      FirewallRules: [TCP Query User{4D43027B-09F9-4328-8611-B8C437A59C20}E:\origin games(ea)\apex\r5apex.exe] => (Block) E:\origin games(ea)\apex\r5apex.exe No File
      FirewallRules: [UDP Query User{439B5723-5A5A-4072-9D90-8E126E2EA3AA}E:\origin games(ea)\apex\r5apex.exe] => (Block) E:\origin games(ea)\apex\r5apex.exe No File
      FirewallRules: [TCP Query User{BB00B1C1-9940-4F99-98FF-840CC7AACDDD}E:\epic games\subnautica\subnautica.exe] => (Block) E:\epic games\subnautica\subnautica.exe No File
      FirewallRules: [UDP Query User{BDB92E92-70C6-4AD6-A2C3-736B95684F08}E:\epic games\subnautica\subnautica.exe] => (Block) E:\epic games\subnautica\subnautica.exe No File
      FirewallRules: [{1672CE00-CC9B-419F-BFE3-B4A58B7140A0}] => (Allow) E:\SteamLibrary\steamapps\common\Devil May Cry 5\DevilMayCry5.exe No File
      FirewallRules: [{88C4FA14-4E59-4F6E-B5D7-FDCE1F231899}] => (Allow) E:\SteamLibrary\steamapps\common\Devil May Cry 5\DevilMayCry5.exe No File
      FirewallRules: [{3EADFA0D-A4FB-42E8-B536-A0C7507AF761}] => (Allow) E:\Ubisoft\Tom Clancy's The Division 2\TheDivision2.exe No File
      FirewallRules: [{7B258593-40E8-4358-B718-C738DC2BDA03}] => (Allow) E:\Ubisoft\Anno 2205\Bin\Win64\Anno2205.exe No File
      FirewallRules: [{FE5BB7B6-9DCC-4E05-85EE-01695FAC0CF7}] => (Allow) E:\SteamLibrary\steamapps\common\NieRAutomata\NieRAutomata.exe No File
      FirewallRules: [{A3C3DCD1-AE82-4508-AF3A-DAFF46A41DD4}] => (Allow) E:\SteamLibrary\steamapps\common\NieRAutomata\NieRAutomata.exe No File
      FirewallRules: [TCP Query User{A33037F8-30D5-4E41-B6F8-B807B58463E3}E:\bethesday games\fallout76\fallout76.exe] => (Allow) E:\bethesday games\fallout76\fallout76.exe No File
      FirewallRules: [UDP Query User{7E0B4B6E-B967-439D-8377-5D7A4900C15F}E:\bethesday games\fallout76\fallout76.exe] => (Allow) E:\bethesday games\fallout76\fallout76.exe No File
      FirewallRules: [{4F7AB2D4-DE7E-4D62-BF5C-68128E819326}] => (Allow) E:\SteamLibrary\steamapps\common\FTL Faster Than Light\FTLGame.exe No File
      FirewallRules: [{CF85AB17-AC1C-4C44-BECA-8F12C40DF309}] => (Allow) E:\SteamLibrary\steamapps\common\FTL Faster Than Light\FTLGame.exe No File
      FirewallRules: [TCP Query User{B2BE9F33-7D99-4B25-94D9-5B516E21C63E}C:\users\matthew\anaconda3\envs\spyder\python.exe] => (Allow) C:\users\matthew\anaconda3\envs\spyder\python.exe No File
      FirewallRules: [UDP Query User{FF992EC0-EEF0-491D-BDD0-024935422385}C:\users\matthew\anaconda3\envs\spyder\python.exe] => (Allow) C:\users\matthew\anaconda3\envs\spyder\python.exe No File
      cmd: ipconfig /flushdns
      cmd: ipconfig /release
      cmd: ipconfig /renew
      cmd: netsh winsock reset 
      cmd: netsh int ip reset c:\resetlog.txt
      cmd: netsh int ipv4 reset
      cmd: netsh int ipv6 reset
      removeproxy:
      CMD: Bitsadmin /Reset /Allusers
      End::
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    • Double-click FRST.exe/FRST64.exe to run it.
    • Press the Fix button just once and wait.
    • Restart the computer if prompted.
    • When the fix is complete FRST will generate a log in the same location it was run from (Fixlog.txt)
    • Please copy and paste its contents into your reply.

    ---------------------------------------------------
    AdwCleaner

    Download AdwCleaner and save it to your desktop.
    • Right-click on the AdwCleaner icon and select Run as Administrator
    • Accept the EULA (I agree), then click on Scan.
    • When the scan is complete, click View Scan Log File. (Don't click the Clean and Repair button yet)
    • The scan log will open in Notepad.
    • Copy and paste its contents into your next reply.
    • Note: The log is also saved to C:\AdwCleaner\Logs\AdwCleaner[Sxx].txt

    ---------------------------------------------------

    In your next reply, please include:
    • Fixlog.txt
    • AdwCleaner[Sxx].txt
    • Let me know how the computer is doing.
     
    Last edited: Jul 22, 2019
  5. pugly

    pugly Thread Starter

    Joined:
    Jul 23, 2003
    Messages:
    233
    I do recognize BetterTTV, it's a popular plug-in for the streaming website Twitch.tv.

    Also, before I do this, I have restricted a group policy to prevent windows from automatically updating my device drivers. I had to do this to ensure a clean install of my GPU drivers, and I'd like to leave it that way going forward.

    Is the group policy part of the script related to that?
     
  6. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    551
    Hi pugly,

    I've edited my previous post to remove the Group Policy entries from the FRST fix. The fix should not affect any policy restrictions now.
     
  7. pugly

    pugly Thread Starter

    Joined:
    Jul 23, 2003
    Messages:
    233
    Ok haven't had the fake popup since I first reported it yet, but that is typical. It happens maybe once every month or two. I am sort of worried about my GPU and/or monitor. After rebooting just now I got a bright green tint for a second. Hopefully it's just a cable going bad.
     

    Attached Files:

  8. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    551
    Hi pugly,

    Let me know if you see any more of the popups.
     
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