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False Proret.msi file causing activation problems - help appreciated!

Discussion in 'Business Applications' started by Flatface, Jan 24, 2007.

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  1. Flatface

    Flatface Thread Starter

    Joined:
    Jan 24, 2007
    Messages:
    11
    Hello from a new and rather desperate user...

    I had to reinstall Windows XP after a massive pst file locked up my PC. I suffered the seemingly common problem of being asked for the PRORET.MSI file that was nowhere to be found. After hunting high and low on various disks, drives and websites, I found an apparent solution and downloaded it. At the same time I was waiting for a copy of PRORET.MSI from an IT colleague, which I received. Two copies of said file acquired. I tried again to activate the MS programme as before and, when I was prompted to find PRORET.MSI I sought out my copies I'd previously saved. Whether the website one had already done its damage or whether I highlighted the wrong copy, I'm not sure. I was so relieved to have got a copy at all, I perhaps didn't exercise enough caution in choosing. Anyway, my installation files were corrupted.

    The messages I get are:
    1. Error 25003 MS Office setup cannot continue because the information source has been corrupted.
    and then
    2. Error 1311. Source file not found. Verify that the file exists and that you can access it. (It states that the file is in my own directory, not any applications directories. I have checked for it and it is not there.)

    I backed up all my files and email just in case and tried Dell PC Restore (Ctrl+F11 on start up) but nothing happened and the PC started as usual.

    I tried System Restore but my hard drive just beeped at me and nothing happened as my system was exactly the same.

    The Dell driver reset states that no problems are found.

    The 'start in last good configuration' solves nothing.

    The restore to previous time only highlights the days when I know the problem already existed.

    I did a 'Boot to Partition' Extended Test (wasn't sure what it was but any test is worth a try!) No errors found.

    I have tried to find the problem via various virus scans, system checks, etc but to no avail. I scoured your website for a similar issue and downloaded 'Hijack This' to see what it came up with.

    Here is the Hijack This log:

    Logfile of HijackThis v1.99.1
    Scan saved at 11:19:14, on 24/01/2007
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\blueyonder\PCguard\fws.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\basfipm.exe
    C:\Program Files\Spyware Doctor\sdhelp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Sunbelt Software\iHateSpam\siService.exe
    C:\Program Files\blueyonder\PCguard advisor\PCguardadvisor.exe
    C:\Program Files\blueyonder\PCguard\Rps.exe
    C:\Program Files\Java\jre1.5.0_01\bin\jucheck.exe
    C:\Program Files\Picasa2\PicasaMediaDetector.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Sunbelt Software\iHateSpam\siSpamFilterEngine.exe
    C:\Program Files\Spyware Doctor\swdoctor.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Freecom Personal Media Suite\FCPMS.exe
    C:\Program Files\blueyonder IST\bin\mpbtn.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Common Files\Command Software\dvpapi.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://www.euro.dell.com/countries/uk/enu/gen/default.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\Program Files\Copernic

    Agent\CopernicAgentExt.dll/INTEGRATION_BAND_SEARCHBAR_HTML
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueyonder.co.uk/blueyonder/index.jsp
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by blueyonder
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
    O2 - BHO: PopKill Class - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\blueyonder\PCguard\pkR.dll
    O2 - BHO: ZKBho Class - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\blueyonder\PCguard\FBHR.dll
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [siService.exe] "C:\Program Files\Sunbelt Software\iHateSpam\siService.exe"
    O4 - HKLM\..\Run: [PCguardadvisor.exe] "C:\Program Files\blueyonder\PCguard advisor\PCguardadvisor.exe"
    O4 - HKLM\..\Run: [PCguard] "C:\Program Files\blueyonder\PCguard\Rps.exe"
    O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Services] C:\WINDOWS\System32\sysamp.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
    O4 - Startup: Freecom Personal Media Suite.lnk = C:\Program Files\Freecom Personal Media Suite\FCPMS.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\matcli.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

    Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

    Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
    O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
    O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} -

    C:\PROGRA~1\COPERN~1\COPERN~1.EXE
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O15 - Trusted Zone: http://www.joebrowns.co.uk
    O15 - Trusted Zone: http://www.originalgift.co.uk
    O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) -

    http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

    http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1168522185625
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) -

    http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -

    http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {B24F0664-7DDA-40B6-B38C-A4FD68DE8685} (CentraDownloaderCtl Class) -

    http://prod1.centra.com/SiteRoots/main/Install/CentraDownloader.cab
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) -

    http://www.telewest.co.uk/motive/files/MotivePreQual.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\System32\basfipm.exe
    O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: PCguard Firewall (RP_FWS) - Radialpoint Inc. - C:\Program Files\blueyonder\PCguard\fws.exe
    O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe

    I would appreciate your advice on my next step.

    Thank you!

    Flatface
     
  2. slurpee55

    slurpee55

    Joined:
    Oct 20, 2004
    Messages:
    7,837
  3. slurpee55

    slurpee55

    Joined:
    Oct 20, 2004
    Messages:
    7,837
    I also read about one person who managed to work around this just by having the folder containing PRORET.MSI open when he tried doing whatever was giving him the same message - for some reason the PC was then able to find it....
     
  4. Flatface

    Flatface Thread Starter

    Joined:
    Jan 24, 2007
    Messages:
    11
    Thanks Slurpee.

    i will have a look at the articles you suggest and get back to you with more network info if I don't have any joy via the articles.

    I have also done a scan via Silent Runners as per another thread on Tech Support Guy and am trying to ascertain if the dreaded sysamp.exe virus that's currently circulating is to blame. Will report back...

    Flatface
     
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