Fatal error

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TwinW

Thread Starter
Joined
Nov 16, 2011
Messages
1
Hi,

Before reaching the log-in page, I receive an error titled "winlogon.exe - Application Error" with the following message:

The instruction at "0x75978dc1" referenced memory at "0x00000000". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program

I have clicked on OK, CANCEL and the "x" in the top right hand corner of the message then I receive a FATAL ERROR on a blue screen stating the following:

"STOP: c000021a (Fatal System Error)
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000).
The system has been shut down.

Then there is no way out of the screen except to hold down the on/off button for the laptop itself and re-start all over again.

PLEASE HELP!

Thanks,
Lauren
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,450
Hi have you made any Hardware - Software changes prior to this happening?
Try..
Reboot - tap F8 as Pc starts up.
Choose.
Safe mode with command prompt..
Log on as administrator.
Type.
%systemroot%\system32\restore\rstrui.exe

This should launch System Restore.
Choose a date prior to the problem.

How to troubleshoot a "STOP 0xC000021A" error
http://support.microsoft.com/kb/156669/en-us
 
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