Fatal OE Windows 98 and missing shortcut

[d49228]

hi all hope someone can help,

well I've got my mom computer next to me thought you could help try to fix it for her.
here's the first problem: It says- missing shortcut qxpiu0p5.exe then it goes to the blue screen and says:
a fatal exception OE has occurred at 015F:BFF9DBA7 the current application will be terminated.
i have also have come across a warning saying N-Case alert third party has removed
the disk she gave me with the tower says windows 98 upgrade.
I have put it in safe mode until I can find out some answers.

thank you d49228

 

[JSntgRvr]

Are you able to boot the computer? Safe Mode? Can you connect to the internet?

The N-Case error is due to Malware. The following link will explain this in details:

http://www.doxdesk.com/parasite/nCase.html

The presence of Malware will also contribute to all type of error messages. Follow the instructions in the link above, then if possible, download and run Hijackthis and post the contents of the log in a reply here.

 

[flavallee]

Also, go to the "Spyware Tools" section at http://www.majorgeeks.com and download and install Spybot - Search & Destroy 1.3 and Ad-Aware SE Personal 1.04. Once you've installed them, run their update function and get the latest files installed. Once you've done that, run a scan with Spybot and delete everything in RED that it finds, reboot, run a scan with Ad-Aware and delete EVERYTHING that it finds, then reboot again.

Post a HijackThis log here first before running them so we can determine what the "before" and "after" logs look like.

You likely also need to disable some startup items in the MSCONFIG "Startup" tab, but let's look at the HijackThis log first.