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Faux Spyware Program Issue

Discussion in 'Virus & Other Malware Removal' started by misha1, Jan 23, 2011.

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  1. misha1

    misha1 Thread Starter

    Joined:
    Feb 10, 2004
    Messages:
    41
    Hello, girlfriends computer is having issues....so came to you all for some assistance. COmputer is acting slow, getting some redirects, her antivirus software is out of date and trying to download but then a program called Spyware Protection pops up saying it can't download due to a win32 worm and that I should activate their program. It doesn't show up in her listed programs to delete, so I am assuming thats the bad guy. In fact, now I'm finding that no programs will open, including hijack this to create a log. Not sure where to go from here.....
     
  2. misha1

    misha1 Thread Starter

    Joined:
    Feb 10, 2004
    Messages:
    41
    Ok, the best I could find to do was making a hijackthis log in safe mode and then attaching that file onto the thread....unfortunately it wont let me open any programs, so I can't cut and paste my log results directly onto the thread. Hopefully this helps, thanks again
     

    Attached Files:

  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    Delete any existing version of ComboFix you have sitting on your desktop
    Please read and follow all these instructions very carefully
    Do not edit or remove any information or user names etc, otherwise we cannot fix the problem. If you insist on editing out anything then I will close the topic & refuse to offer any help.

    Download ComboFix from Here or Hereto your Desktop.
    As you download it rename it to username123.exe


    **Note: It is important that it is saved directly to your desktop and run from the desktop and not any other folder on your computer**
    --------------------------------------------------------------------
    1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    • Very Important! Temporarily disable your anti-virus and anti-malware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results" or stop combofix running at all
    • Click on THIS LINK to see instructions on how to temporarily disable many security programs while running combofix. The list does not cover every program. If yours is not listed and you don't know how to disable it, please ask.
    • Remember to re enable the protection again after combofix has finished
    --------------------------------------------------------------------
    2. Close any open browsers and any other programs you might have running
    Double click on combofix.exe & follow the prompts.​
    If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?"
    Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
    When finished, it will produce a report for you.
    Please post the "C:\ComboFix.txt" for further review


    ****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

    Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
    Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read HERE why we disable autoruns

    Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.

    Please tell us if it has cured the problems or if there are any outstanding issues
     
  4. misha1

    misha1 Thread Starter

    Joined:
    Feb 10, 2004
    Messages:
    41
    Problems seemed to have resolved, everything running well.....heres the combofix log

    ComboFix 11-01-23.07 - Administrator 01/24/2011 17:08:54.1.1 - x86 MINIMAL
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.478.287 [GMT -7:00]
    Running from: c:\documents and settings\ME\Desktop\username123.exe

    WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
    .

    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .

    c:\documents and settings\ME\Application Data\defender.exe
    c:\documents and settings\ME\err.log
    c:\documents and settings\ME\ResErrors.log
    c:\documents and settings\ME\Start Menu\Spyware Protection .lnk
    c:\windows\system32\schtml
    c:\windows\system32\schtml\images\i1.gif
    c:\windows\system32\schtml\images\i2.gif
    c:\windows\system32\schtml\images\i3.gif
    c:\windows\system32\schtml\images\j1.gif
    c:\windows\system32\schtml\images\j2.gif
    c:\windows\system32\schtml\images\j3.gif
    c:\windows\system32\schtml\images\jj1.gif
    c:\windows\system32\schtml\images\jj2.gif
    c:\windows\system32\schtml\images\jj3.gif
    c:\windows\system32\schtml\images\l1.gif
    c:\windows\system32\schtml\images\l2.gif
    c:\windows\system32\schtml\images\l3.gif
    c:\windows\system32\schtml\images\pix.gif
    c:\windows\system32\schtml\images\t1.gif
    c:\windows\system32\schtml\images\t2.gif
    c:\windows\system32\schtml\images\up1.gif
    c:\windows\system32\schtml\images\up2.gif
    c:\windows\system32\schtml\images\w1.gif
    c:\windows\system32\schtml\images\w11.gif
    c:\windows\system32\schtml\images\w2.gif
    c:\windows\system32\schtml\images\w3.gif
    c:\windows\system32\schtml\images\w3.jpg
    c:\windows\system32\schtml\images\word.doc
    c:\windows\system32\schtml\images\wt1.gif
    c:\windows\system32\schtml\images\wt2.gif
    c:\windows\system32\schtml\images\wt3.gif

    .
    ((((((((((((((((((((((((( Files Created from 2010-12-25 to 2011-01-25 )))))))))))))))))))))))))))))))
    .

    2011-01-23 23:21 . 2011-01-23 23:21 -------- d-sh--w- c:\documents and settings\Administrator\PrivacIE
    2011-01-23 23:19 . 2011-01-23 23:19 -------- d-sh--w- c:\documents and settings\Administrator\IETldCache
    2011-01-22 21:50 . 2011-01-22 21:50 1409 ----a-w- c:\windows\QTFont.for
    2010-12-29 02:31 . 2011-01-02 01:05 -------- d-----w- c:\windows\system32\Adobe
    2010-12-26 17:25 . 2010-12-26 17:25 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Google
    2010-12-26 17:21 . 2011-01-14 03:32 -------- d-----w- c:\documents and settings\ME\Local Settings\Application Data\Temp
    2010-12-26 17:21 . 2010-12-26 17:21 -------- d-----w- c:\documents and settings\LocalService\Local Settings\Application Data\Google
    2010-12-26 17:18 . 2010-12-26 17:19 -------- d-----w- c:\program files\Veetle

    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2010-11-18 18:12 . 2004-08-04 08:00 81920 ----a-w- c:\windows\system32\isign32.dll
    2010-11-09 14:52 . 2004-08-04 08:00 249856 ----a-w- c:\windows\system32\odbc32.dll
    2010-11-06 00:26 . 2004-08-04 08:00 916480 ----a-w- c:\windows\system32\wininet.dll
    2010-11-06 00:26 . 2004-08-04 08:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
    2010-11-06 00:26 . 2004-08-04 08:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
    2010-11-03 12:25 . 2004-08-04 08:00 385024 ----a-w- c:\windows\system32\html.iec
    2010-11-02 15:17 . 2004-08-04 08:00 40960 ----a-w- c:\windows\system32\drivers\ndproxy.sys
    2010-10-28 13:13 . 2004-08-04 08:00 290048 ----a-w- c:\windows\system32\atmfd.dll
    .

    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2009-10-13 2000112]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "HP Software Update"="c:\program files\Hewlett-Packard\HP Software Update\HPWuSchd.exe" [2003-06-25 49152]
    "HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe" [2003-07-28 188416]
    "HP Component Manager"="c:\program files\HP\hpcoretech\hpcmpmgr.exe" [2003-04-11 212992]
    "DeviceDiscovery"="c:\program files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe" [2003-05-22 229437]
    "QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2006-09-24 282624]
    "iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2006-09-25 229952]

    c:\documents and settings\All Users\Start Menu\Programs\Startup\
    Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2004-12-14 29696]

    [hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
    "{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
    2009-09-03 21:21 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.dll

    [HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 9.0 Tray Icon.lnk]
    path=c:\documents and settings\All Users\Start Menu\Programs\Startup\America Online 9.0 Tray Icon.lnk
    backup=c:\windows\pss\America Online 9.0 Tray Icon.lnkCommon Startup

    [HKLM\~\startupfolder\C:^Documents and Settings^ME^Start Menu^Programs^Startup^Sid Registration.lnk]
    path=c:\documents and settings\ME\Start Menu\Programs\Startup\Sid Registration.lnk
    backup=c:\windows\pss\Sid Registration.lnkStartup

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Cpqset]
    2004-10-14 01:34 229438 ----a-w- c:\program files\HPQ\Default Settings\Cpqset.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\eabconfg.cpl]
    2004-09-18 00:19 290816 ----a-w- c:\program files\HPQ\Quick Launch Buttons\eabservr.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
    2004-06-17 20:43 118784 ----a-w- c:\windows\system32\hkcmd.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
    2004-06-17 20:48 155648 ----a-w- c:\windows\system32\igfxtray.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
    2006-09-25 20:54 229952 ----a-w- c:\program files\iTunes\iTunesHelper.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
    2008-04-14 00:12 1695232 ----a-w- c:\program files\Messenger\msmsgs.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
    2006-09-24 09:24 282624 ----a-w- c:\program files\QuickTime\qttask.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RealTray]
    2005-04-27 17:07 26112 ----a-w- c:\program files\Real\RealPlayer\realplay.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
    2004-06-04 06:05 32881 ----a-w- c:\program files\Java\j2re1.4.2_05\bin\jusched.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SynTPEnh]
    2004-10-05 16:24 688218 ----a-w- c:\program files\Synaptics\SynTP\SynTPEnh.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SynTPLpr]
    2004-10-05 16:25 98394 ----a-w- c:\program files\Synaptics\SynTP\SynTPLpr.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdateManager]
    2003-08-19 09:01 110592 ----a-w- c:\program files\Common Files\Sonic\Update Manager\sgtray.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
    "AOL ACS"=2 (0x2)
    "SymWSC"=2 (0x2)
    "SPBBCSvc"=3 (0x3)
    "SNDSrvc"=3 (0x3)
    "SBService"=2 (0x2)
    "SAVScan"=3 (0x3)
    "ose"=3 (0x3)
    "NPFMntor"=2 (0x2)
    "navapsvc"=2 (0x2)
    "iPodService"=3 (0x3)
    "hpqwmi"=3 (0x3)
    "ccSetMgr"=2 (0x2)
    "ccPwdSvc"=3 (0x3)
    "ccEvtMgr"=2 (0x2)

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring"=dword:00000001

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
    "DisableMonitoring"=dword:00000001

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
    "EnableFirewall"= 0 (0x0)

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
    "%windir%\\system32\\sessmgr.exe"=
    "c:\\Program Files\\Microsoft Games\\Zoo Tycoon 2\\zt.exe"=
    "c:\\Program Files\\iTunes\\iTunes.exe"=
    "c:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"=
    "c:\\Program Files\\iPod\\bin\\iPodService.exe"=
    "c:\\WINDOWS\\system32\\wbem\\wmiprvse.exe"=
    "%windir%\\Network Diagnostic\\xpnetdiag.exe"=
    "c:\\Program Files\\Kodak\\KODAK Software Updater\\7288971\\Program\\Kodak Software Updater.exe"=

    R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [10/12/2009 8:24 PM 9968]
    R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [10/12/2009 8:24 PM 74480]
    R3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [10/12/2009 8:24 PM 7408]
    S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [12/26/2010 10:20 AM 136176]
    .
    Contents of the 'Scheduled Tasks' folder

    2011-01-21 c:\windows\Tasks\AppleSoftwareUpdate.job
    - c:\program files\Apple Software Update\SoftwareUpdate.exe [2006-09-19 23:36]

    2011-01-25 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2010-12-26 17:18]

    2011-01-24 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2010-12-26 17:18]

    2006-03-23 c:\windows\Tasks\HP DArC Task 2003-04-11 09:53ewlett-PackardHewlett-Packard Companyeskjet51002003-04-11 22:25Y37O1R3TR7A.job
    - c:\program files\HP\hpcoretech\comp\hpdarc.exe [2003-04-11 22:25]
    .
    .
    ------- Supplementary Scan -------
    .
    uStart Page = hxxp://www.facebook.com/?ref=hp
    uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=laptop
    IE: &AOL Toolbar search - c:\program files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    .
    - - - - ORPHANS REMOVED - - - -

    HKCU-Run-Spyware Protection - c:\documents and settings\ME\Application Data\defender.exe
    SharedTaskScheduler-{855dba12-4b6c-4eb1-9561-0e0be23c3cb5} - (no file)
    SharedTaskScheduler-{912aaa76-109c-4121-afe9-ff738c484bdb} - (no file)
    MSConfigStartUp-AOL Spyware Protection - c:\progra~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    MSConfigStartUp-AOLDialer - c:\program files\Common Files\AOL\ACS\AOLDial.exe
    MSConfigStartUp-ccApp - c:\program files\Common Files\Symantec Shared\ccApp.exe
    MSConfigStartUp-NAV CfgWiz - c:\program files\Norton AntiVirus\CfgWiz.exe
    MSConfigStartUp-SSC_UserPrompt - c:\program files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe



    **************************************************************************

    catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2011-01-24 17:19
    Windows 5.1.2600 Service Pack 3 NTFS

    scanning hidden processes ...

    scanning hidden autostart entries ...

    scanning hidden files ...

    scan completed successfully
    hidden files: 0

    **************************************************************************
    .
    --------------------- DLLs Loaded Under Running Processes ---------------------

    - - - - - - - > 'winlogon.exe'(688)
    c:\program files\SUPERAntiSpyware\SASWINLO.dll
    c:\windows\system32\WININET.dll

    - - - - - - - > 'explorer.exe'(4012)
    c:\windows\system32\WININET.dll
    c:\windows\system32\ieframe.dll
    c:\windows\system32\webcheck.dll
    .
    ------------------------ Other Running Processes ------------------------
    .
    c:\windows\system32\wscntfy.exe
    c:\program files\iPod\bin\iPodService.exe
    .
    **************************************************************************
    .
    Completion time: 2011-01-24 17:24:35 - machine was rebooted
    ComboFix-quarantined-files.txt 2011-01-25 00:24

    Pre-Run: 35,993,468,928 bytes free
    Post-Run: 35,785,568,256 bytes free

    - - End Of File - - 48F56030E9F123243D5889E6C8F5F85A
     
  5. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    *Follow these steps to uninstall Combofix and the other tools it downloaded to remove the malware*
    * Click START then RUN
    * Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the /U, it needs to be there.
    [​IMG]

    This will also purge the restore folder and clear any malware that has been put in there. Now Empty Recycle bin on desktop Then reboot.

    go here http://www.thespykiller.co.uk/index.php?page=3 for info on how to tighten your security settings and how to help prevent future attacks.

    and scan here http://secunia.com/software_inspector/ for out of date & vulnerable common applications on your computer and update whatever it suggests

    Then pay an urgent visit to windows update & make sure you are fully updated, that will help to plug the security holes that let these pests on in the first place

    then


    Please download Malwarebytes' Anti-Malware to your desktop
    from HERE orHERE

    Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following:

    Update Malwarebytes' Anti-Malware. Launch Malwarebytes' Anti-Malware. Then click Finish.

    If an update is found, it will download and install the latest version. Press Update to make sure the latest database is loaded.
    Once the program has loaded, select Perform quick scan, then click Scan.
    When the scan is complete, click OK, then Show Results to view the results.
    Be sure that everything is checked, and click Remove Selected.
    When completed, a log will open in Notepad.
    Please include this log in your next reply.

    It might ask you to reboot to finish cleaning. Please do so. ( Press YES on the alert)
    If you receive an (Error Loading xxxxxxxxxx .dll) error on reboot please reboot a second time . It is normal for this error to occur once and does not need to be reported unless it continues on every boot
     
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